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Tourency Interview Questions and Answers
10 Interview questions
I use active listening, empathy, and problem-solving to calm down an angry customer over the phone.
Listen actively to the customer's concerns without interrupting.
Show empathy by acknowledging their frustration and apologizing for any inconvenience.
Offer solutions or alternatives to address their issue and ensure a positive resolution.
Remain calm and professional throughout the conversation to de-escalate the situ...
Yes, I have knowledge about the tourism sector.
I am familiar with popular tourist destinations and attractions.
I understand the importance of customer service and satisfaction in the tourism industry.
I am aware of the impact of travel trends and global events on the tourism sector.
I have experience in creating travel itineraries and booking accommodations and transportation for clients.
Handle angry clients by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to defuse the situation
Listen actively to understand the client's concerns
Empathize with the client's emotions
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Follow up with the client to ensure their satisfaction
The tourism industry in India is currently facing challenges due to the COVID-19 pandemic, but there are signs of recovery with domestic travel picking up.
The COVID-19 pandemic has significantly impacted international tourism in India, with a sharp decline in foreign tourist arrivals.
Domestic tourism has shown signs of recovery as people are opting for local travel destinations.
The government has introduced variou...
I primarily use Microsoft Excel, SAP, and Salesforce for data analysis, reporting, and project management.
Microsoft Excel for data analysis and reporting
SAP for project management and resource planning
Salesforce for customer relationship management
I adapt quickly by staying calm, assessing the situation, and finding alternative solutions.
Stay calm and assess the situation
Communicate with relevant parties (e.g. airlines, hotels) to explore alternative options
Utilize technology for real-time updates and alternative arrangements
Have contingency plans in place for emergencies
I prioritize organization, utilize checklists, double-check my work, and seek feedback for continuous improvement.
Prioritize organization to ensure all tasks are completed accurately
Utilize checklists to keep track of important details and steps
Double-check work before finalizing to catch any errors
Seek feedback from colleagues or supervisors to identify areas for improvement
The tourism industry plays a crucial role in boosting economies, promoting cultural exchange, and creating job opportunities.
Tourism industry contributes significantly to the economy by generating revenue through travel and hospitality services.
It promotes cultural exchange by allowing people to experience different traditions, cuisines, and lifestyles.
The industry creates job opportunities in various sectors such...
Yes, I am familiar with basic internet surfing on desktop.
I am proficient in using search engines like Google to find information.
I can navigate websites, click on links, and fill out online forms.
I know how to bookmark websites and clear browsing history.
I am comfortable using email and social media platforms.
I understand basic internet safety practices like avoiding suspicious links and protecting personal infor...
I use tools such as Microsoft Excel, Google Sheets, and Trello to streamline processes and tasks.
Microsoft Excel for data analysis and organization
Google Sheets for collaborative work and real-time updates
Trello for task management and tracking progress
Tourency Interview Experiences
9 interviews found
Anonymous
Selected
I applied via Newspaper Ad and was interviewed in Oct 2023. There were 3 interview rounds.
(5 Questions)
- Q1. What strategies do you use to maintain high levels of accuracy and attention to detail in your work?
- Ans.
I prioritize organization, utilize checklists, double-check my work, and seek feedback for continuous improvement.
Prioritize organization to ensure all tasks are completed accurately
Utilize checklists to keep track of important details and steps
Double-check work before finalizing to catch any errors
Seek feedback from colleagues or supervisors to identify areas for improvement
- Q2. What's the current state of Tourism industry in India?
- Ans.
The tourism industry in India is currently facing challenges due to the COVID-19 pandemic, but there are signs of recovery with domestic travel picking up.
The COVID-19 pandemic has significantly impacted international tourism in India, with a sharp decline in foreign tourist arrivals.
Domestic tourism has shown signs of recovery as people are opting for local travel destinations.
The government has introduced various ini...
- Q3. How do you manage your work life and personal life?
- Q4. How do you stay updated on industry trends and regulations relevant to travel sector?
- Q5. How do you handle unexpected changes or disruptions in travel plans?
- Ans.
I adapt quickly by staying calm, assessing the situation, and finding alternative solutions.
Stay calm and assess the situation
Communicate with relevant parties (e.g. airlines, hotels) to explore alternative options
Utilize technology for real-time updates and alternative arrangements
Have contingency plans in place for emergencies
(2 Questions)
- Q1. What software do you use relevant to your job role?
- Ans.
I primarily use Microsoft Excel, SAP, and Salesforce for data analysis, reporting, and project management.
Microsoft Excel for data analysis and reporting
SAP for project management and resource planning
Salesforce for customer relationship management
- Q2. Are you proficient in using MS Office?
(1 Question)
- Q1. Why you left your previous job?
Interview Preparation Tips
- MS Office
- Tourism Industry
- Tour Packages
- Travel Arrangements
Selected
I applied via Facebook and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why do you want to join a travel company?
- Ans.
I have a passion for travel and want to help others experience the joy of exploring new places.
I have always been fascinated by different cultures and love learning about new destinations.
I enjoy planning trips and organizing travel itineraries for myself and others.
I believe working in a travel company will allow me to combine my passion for travel with my professional skills.
I want to be a part of creating memorable ...
- Q2. What strategies do you use to calm down an angry customer over the phone?
- Ans.
I use active listening, empathy, and problem-solving to calm down an angry customer over the phone.
Listen actively to the customer's concerns without interrupting.
Show empathy by acknowledging their frustration and apologizing for any inconvenience.
Offer solutions or alternatives to address their issue and ensure a positive resolution.
Remain calm and professional throughout the conversation to de-escalate the situation...
(2 Questions)
- Q1. Why did you leave your previous job?
- Ans.
Seeking new challenges and growth opportunities in a more dynamic work environment.
Desire for career advancement
Looking for new challenges
Seeking a more dynamic work environment
Relocation
Company downsizing or restructuring
- Q2. What was your last-in-hand salary?
- Ans.
My last in-hand salary was $50,000 per year.
Provide the exact amount of your last in-hand salary
Include any additional benefits or bonuses received
Mention if there were any salary increments during your tenure
Selected
I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.
(7 Questions)
- Q1. Tell me something about yourself
- Q2. Why you left your previous company?
- Q3. Are you proficient in Ms Office?
- Q4. Why should we hire you?
- Q5. Sell me this tour packages to me
- Ans.
Explore breathtaking destinations with our exclusive tour packages tailored for unforgettable experiences.
Diverse Destinations: From the beaches of Bali to the mountains of Switzerland, we offer a variety of locations to suit every traveler.
Customizable Itineraries: Tailor your trip with options for adventure, relaxation, or cultural immersion, like a cooking class in Tuscany.
Expert Guidance: Our experienced consultant...
- Q6. Why should we choose your company's tour package?
- Ans.
Our tour packages offer unique experiences, personalized service, and exceptional value, ensuring unforgettable adventures for every traveler.
Tailored itineraries: We customize tours based on individual preferences, like a culinary tour in Italy or a wildlife safari in Africa.
Expert guides: Our knowledgeable guides provide insider insights, enhancing the travel experience with local culture and history.
Value for money:...
- Q7. How to handle angry clients?
- Ans.
Handle angry clients by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to defuse the situation
Listen actively to understand the client's concerns
Empathize with the client's emotions
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Follow up with the client to ensure their satisfaction
Selected
I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.
(3 Questions)
- Q1. Why should we hire you?
- Q2. Are you proficient in MS Office?
- Q3. Do you have any idea about tourism sector?
- Ans.
Yes, I have knowledge about the tourism sector.
I am familiar with popular tourist destinations and attractions.
I understand the importance of customer service and satisfaction in the tourism industry.
I am aware of the impact of travel trends and global events on the tourism sector.
I have experience in creating travel itineraries and booking accommodations and transportation for clients.
Selected
I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. Why you left your previous company?
- Ans.
I left my previous company to seek new challenges and opportunities for professional growth in a dynamic environment.
I was looking for a role that offered more responsibility and the chance to develop my skills further.
The company was undergoing significant changes, and I felt it was the right time to explore new opportunities.
I wanted to work in a more collaborative environment where I could contribute to team success...
- Q2. Do you know anything about tourism industry?
- Ans.
Yes, I am familiar with the tourism industry and its various components.
I have knowledge about popular tourist destinations and attractions.
I understand the importance of customer service in the tourism sector.
I am aware of the impact of events and trends on the tourism industry.
I have basic knowledge of travel booking systems and procedures.
Selected
I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. Are you proficient in MS Office?
- Q2. Why you left your previous company?
Selected
I applied via Facebook and was interviewed before Apr 2023. There were 2 interview rounds.
(8 Questions)
- Q1. What's your idea about tourism industry?
- Ans.
The tourism industry plays a crucial role in boosting economies, promoting cultural exchange, and creating job opportunities.
Tourism industry contributes significantly to the economy by generating revenue through travel and hospitality services.
It promotes cultural exchange by allowing people to experience different traditions, cuisines, and lifestyles.
The industry creates job opportunities in various sectors such as h...
- Q2. Why Tourency as your work place?
- Q3. Why you left your previous company?
- Q4. How do you prioritize and manage multiple tasks in a fast paced environment?
- Ans.
I prioritize tasks based on deadlines and importance, utilizing to-do lists and time management techniques.
Create a to-do list with deadlines for each task
Identify urgent tasks and prioritize them first
Break down larger tasks into smaller, manageable steps
Use time management techniques such as the Pomodoro technique to stay focused
Communicate with team members to delegate tasks if needed
- Q5. Can you describe a time when you had to resolve a challenging issue or problem in your previous role?
- Ans.
Resolved a data discrepancy issue that affected client reporting, ensuring accuracy and timely delivery.
Identified a recurring data mismatch between two systems during monthly reporting.
Collaborated with the IT department to trace the source of the error.
Implemented a new verification process to cross-check data before final reporting.
Trained team members on the new process to prevent future discrepancies.
Successfully ...
- Q6. Which tools or software do you use to streamline processes and tasks?
- Ans.
I use tools such as Microsoft Excel, Google Sheets, and Trello to streamline processes and tasks.
Microsoft Excel for data analysis and organization
Google Sheets for collaborative work and real-time updates
Trello for task management and tracking progress
- Q7. How do you stay updated on industry trends and regulations relevant to your role?
- Ans.
I stay updated on industry trends through continuous learning, networking, and utilizing various resources to enhance my knowledge.
Subscribe to industry newsletters and journals, such as 'Harvard Business Review' or 'The Economist', to receive regular updates.
Attend webinars and online courses related to back office operations to learn about new tools and best practices.
Join professional organizations or forums, like L...
- Q8. Why should we hire you?
(3 Questions)
- Q1. Do you know basic internet surfing on desktop?
- Ans.
Yes, I am familiar with basic internet surfing on desktop.
I am proficient in using search engines like Google to find information.
I can navigate websites, click on links, and fill out online forms.
I know how to bookmark websites and clear browsing history.
I am comfortable using email and social media platforms.
I understand basic internet safety practices like avoiding suspicious links and protecting personal informatio...
- Q2. Are you proficient using MS office?
- Q3. Have you work worked with any specific software relevant to your job role in the travel industry?
Interview Preparation Tips
- Travel industry
- MS Office
- Internet Surfing
- Tour Packages
Selected
I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.
(1 Question)
- Q1. Are you proficient in MS office?
Selected
I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.
(1 Question)
- Q1. Why should we hire you?
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I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. General knowledge, geography
Interview Preparation Tips
Tourency Interview FAQs
Some of the top questions asked at the Tourency interview -
The duration of Tourency interview process can vary, but typically it takes about less than 2 weeks to complete.
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