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Terzetto Overseas

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Terzetto Overseas Customer Service Associate Interview Questions and Answers

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Genpact user image Anonymous

posted on 11 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. My self , Previous work knowledge, Salary expectations.
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  • Q2. Why you left last organisation?
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  • Q3. What is your salary expectations ?
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  • Q4. Where do you live at ?
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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident no matter if your grammar is not perfect while communicating. Just be normal.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image

posted on 17 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(8 Questions)

  • Q1. Why should we hire you?
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  • Q2. Why are you looking for a change?
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  • Q3. Tell me about yourself.
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  • Q4. What are your salary expectations?
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  • Q5. What is your family background?
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  • Q6. Share details of your previous job.
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  • Q7. Where do you see yourself in 5 years?
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  • Q8. What are your strengths and weaknesses?
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Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • Effective Communication Skills
Interview preparation tips for other job seekers - ALWAYS KEEP CALM WHILE U ENTERING OR FACING INTERVIEW,ELABORATE YOUR OWN SKILL WHICH U LEARNT OR WHAT U GRASP ACCORDING TO UR EXPERIENCES

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 14 Apr 2021

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. Tell me about your previous experience ?
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  • Q3. Tell me about your native place ?
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  • Q4. Tell me about your best childhood memory
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  • Q5. Tell me about your best friend in one minute ?
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  • Q6. Tell me about your best college memory in one minute ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - whatever u say please be confident and always look into the eyes of the interviewer and maintain smile

Customer Service Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 9 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
    • View 2 more answers
  • Q2. Choose a topic and speak accordingly for atleast 2 minutes
  • Ans. 

    The importance of effective communication in customer service

    • Effective communication builds trust and rapport with customers

    • It helps in understanding customer needs and providing appropriate solutions

    • Good communication reduces misunderstandings and conflicts

    • Examples: active listening, clear and concise language, empathy

    • Using positive language and tone to create a positive customer experience

    • Answered by AI
    View 1 more answer
  • Q3. Tell me about your family
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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and don't repeat yourself.
Don't use fillers and try to keep everything to the point

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Tech Mahindra user image

posted on 3 Dec 2021

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How do you handle an angry customer on call?
  • Ans. 

    I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

    • Remain calm and professional throughout the call.

    • Listen actively to the customer's concerns and let them vent.

    • Empathize with the customer and acknowledge their frustration.

    • Apologize for the inconvenience caused and take responsibility.

    • Offer solutions to resolve the issue and ask for their input.

    • Follow up with the customer to ensure the...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Being patient and listening to customers first is the key to handle an angry customer on call.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 1 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about your self
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  • Q2. Customer service and prior experience if you have
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  • Q3. About your home town
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  • Q4. Client round just asked your self and customer service
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  • Q5. What you did yesterday
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Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare mentally yourself and don't hesitate and avoid grammar mistakes

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 15 Jul 2022

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic questions on testing.
    • Add your answer
  • Q2. Write sample code on some basic queries supplied during interview.
  • Ans. 

    Sample code for basic queries

    • Use SELECT statement to retrieve data from a table

    • Use WHERE clause to filter data based on conditions

    • Use ORDER BY clause to sort data in ascending or descending order

    • Use GROUP BY clause to group data based on a column

    • Use JOIN clause to combine data from multiple tables

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    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please have some knowledge on selenium testibg.

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 20 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction confirmation about the interview schedule.
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Go through your resume
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  • Q2. Testing core knowledge on applied domine.
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Round 4 - HR 

(1 Question)

  • Q1. About the salary negotiation.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepared on basis information Domin on which role you are applied.

Senior Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 30 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is the difference between System drive and Boot drive
  • Ans. 

    System drive and Boot drive are different in terms of their functionality and purpose.

    • System drive contains the operating system files and other system-related files.

    • Boot drive is the drive from which the computer boots up.

    • System drive can be different from the Boot drive.

    • For example, in a dual-boot system, each operating system may have its own system and boot drives.

    • Answered by AI
    View 1 more answer
  • Q2. Azure does It support AD LDAP?
  • Ans. 

    Yes, Azure supports AD LDAP.

    • Azure Active Directory Domain Services provides LDAP support

    • Allows applications to authenticate and authorize users

    • Can be used to manage on-premises AD from Azure

    • Supports LDAPS (LDAP over SSL/TLS) for secure communication

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    Add your answer
  • Q3. Azure does not support LDAP in MS Azure.The workaround is to setup Azure AD Domain services.Setup Security groups in Indentity and Accounts Management , then configure to LDAP connect.
  • Ans. 

    Azure does not support LDAP. Workaround is to setup Azure AD Domain services and configure LDAP connect.

    • Azure AD Domain services can be used as a workaround for LDAP.

    • Security groups can be set up in Identity and Accounts Management.

    • LDAP connect can be configured after setting up Azure AD Domain services.

    • Azure AD Domain services provides managed domain services such as domain join, group policy, LDAP, and Kerberos/NTLM ...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Learn Azure MS Azure as a cloud solution to anwer the above.

Skills evaluated in this interview

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Apr 2021

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About contemporary issues.
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Interview Preparation Tips

Interview preparation tips for other job seekers - In short, How well you explain something.

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