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Telligent Systems Customer Support Associate Interview Questions and Answers

Updated 25 Mar 2021

Telligent Systems Customer Support Associate Interview Experiences

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Interview Questionnaire 

1 Question

  • Q1. They asked about my self and after that how many years experience do u have in bpo

I applied via Recruitment Consultant

Interview Questionnaire 

2 Questions

  • Q1. Key skills
  • Q2. Happy with target based job

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep positive approach and a smile on your face
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself?
  • Q2. What do you know about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • It helps companies focus on their core competencies while reducing costs and improving efficiency.

    • BPO services can be onshor...

  • Answered by AI
  • Q3. Why you need this job?
  • Q4. Will you be able to reach in time?
  • Ans. 

    Yes, I am confident in my ability to reach in time for any customer care related issues.

    • I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.

    • I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.

    • I have a track record of meeting deadlines and responding promptly to customer inquiries.

    • I am committed to providing excellent customer se...

  • Answered by AI
  • Q5. R u a fresher candidate or experienced one?

Interview Preparation Tips

Topics to prepare for Smart Call Center Solutions Customer Care Executive interview:
  • Bpo Operations
  • Inbound Calls
  • Outbound calls
Interview preparation tips for other job seekers - Answer hr questions very confidently and ensure to speak in English fluently...
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself ,why do you want to join BPO, why I can select you

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak frankly, don't be hesitate or nervous

Interview Questionnaire 

1 Question

  • Q1. They checked my language Hindi telugu English and they gave me questions like if a customer was highly irritated how will you handle that situation

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of the interview which I have been faced mostly they check the patience of an agent and will they handle the situation like if customer was abused in call or customer was irritated in they call how will we cam down them

I applied via Apna Jobs and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the best company in Kolkata

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Will you be able to work in complete Night Shifts?
  • Q3. How long will you work here for?
  • Q4. What's your expected Salary?
  • Q5. Are you currently studying or Have you any plans for further studies?
  • Ans. Say No plans as for now.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident. They check your fluency and your conversational skills. That's all. Interview hardly lasts more than 20 mins.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something yourself
  • Ans. As you know my name is ........ I am from....... District. I have dine my schooling from........ After that I have done my graduation from........ College.
  • Answered Anonymously
  • Q2. Tell me something about BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO companies provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.

    • BPO helps companies focus on their core competencies while reducing costs and improving efficiency.

    • Examples of BPO companies include Teleperformance, Convergys,

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected

I appeared for an interview before May 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. About yourself your working experience communication skills

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