Telligent Support Customer Support Executive Interview Questions and Answers

Q1. As you like ok
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Q2. Any question for me
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Q1. I am very confident . I am ready
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Q2. I am hard working.
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Q3. I am good listener
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Q4. I am cold gusy
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Q1. How would you fill a customer something that they will not like
Ans. 
I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.
• Acknowledge their feelings and show empathy

• Explain the situation clearly and honestly

• Offer alternatives or solutions to mitigate the issue

• Assure them of your commitment to resolving the problem

• Thank them for their understanding and patience
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Q2. Do you enjoy communicating with people
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Q3. How would you deal with on irate customer on the phone
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Remain calm and composed throughout the conversation

• Apologize for any inconvenience caused

• Offer solutions to address the customer's concerns

• Follow up to ensure the issue has been resolved to the customer's satisfaction
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Q4. Do you have any experience in a call centre
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Q5. Why do you want to work form us as a customer service advise
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
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Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
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General questions , maths ,GI, basic networking

Anything

Q1. Tell me about your self ?
Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
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Q2. What you understand by customer supports ?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.
• Customer support involves addressing customer inquiries and concerns

• It includes providing product information, troubleshooting, and resolving complaints

• Customer support can be provided through various channels such as phone, email, chat, or social media

• The goal of customer support is to ensure customer satisfa...read more
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Q3. Why you want to join bpo ?
Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
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Q4. Where you want to see you self after 5 years?
Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
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Q5. What is your salary expectation?
Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
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Q6. Anything you want to ask from me about this company and about work profile ?
Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
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Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Q1. Give you Introduction
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Q1. Will check your language skills
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Q2. Screening oif your resume
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Typeing test was given speed of minimum 29/wp with 98% of accuracy

Q1. General questions like experience
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Q2. How you will manage cold calls
Ans. 
I will start with a friendly introduction and try to understand their needs before pitching my product/service.
• Introduce myself and the company

• Ask if they have a few minutes to talk

• Try to understand their needs and requirements

• Pitch my product/service accordingly

• Handle objections and provide solutions

• Thank them for their time and follow up if necessary
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Q3. And about your speeking skils
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