Handling angry customers requires active listening, empathy, and a solution-oriented approach.

• Remain calm and composed

• Listen actively and empathize with the customer's frustration

• Apologize for the inc...read more

Be calm, listen to the customer carefully, don’t interrupt, put yourself on customer’s shoes, make the customer feel that you can feel the situation, assure the customer that the issue will be resolve...read more

First let the customer speak and let the customer vent out all the anger properly then try to speak in a bit softer and calming tone and with angry customer don't lie to them whatever the solution is ...read more

Respond to the customer quickly, present the solution and verify problem solved