Telecommunication Engineering Centre Non Voice Customer Care Executive Interview Questions and Answers

Q1. Normal introduction was asked
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Q2. Description of the previous role
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Q3. Roles and responsibilities
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Not applicable , this was final round

Q1. IPE validation approach
Ans. 
IPE validation approach involves verifying the accuracy and reliability of data collected from different sources.
• IPE validation involves comparing data from different sources to ensure consistency

• Use statistical methods to identify discrepancies in data

• Perform sensitivity analysis to assess the impact of potential errors

• Utilize validation tools and software to streamline the process
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Q2. Risk & control related to any major process such as R2R P2P O2C
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Q3. MJE validation prcess
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Q4. Why Genpact
Ans. 
Genpact is a global professional services firm known for its expertise in digital transformation and business process management.
• Genpact has a strong reputation for delivering innovative solutions to clients.

• The company has a proven track record of driving efficiency and cost savings for businesses.

• Genpact offers a wide range of services, including analytics, finance and accounting, and customer service.

• The company has...read more
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Q5. RCM structure
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Q6. Qstn related to major observation during past audits
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Simple quant questions, which can be solved without calculator

5-10 students in one GD, a moderator for the same to score applicants

Q1. Basic behavioral questions and some situational ones
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Q1. Purchase checklist in manufacturing entities
Ans. 
A purchase checklist in manufacturing entities ensures all necessary items are acquired for production.
• Identify required raw materials and components

• Check inventory levels to avoid overstock or stockouts

• Verify supplier credentials and negotiate prices

• Ensure timely delivery schedules are met

• Monitor quality of purchased items
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Q1. Tell me about yourself
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Q2. Share experience
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Q3. Salary expectation
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Q4. Work location is fine to you?
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Q1. Best audit remarks discovered till date
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One of the best audit remarks discovered was related to identifying a significant financial discrepancy in the company's revenue recognition process.
• Identifying a significant financial discrepancy in revenue recognition process

• Highlighting potential risks in the company's financial reporting

• Providing recommendations for improving internal controls
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Q2. Why want to join in audit
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Q3. Types of audit done
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Types of audit include financial audit, operational audit, compliance audit, and forensic audit.
• Financial audit: examines financial statements to ensure accuracy and compliance with laws and regulations

• Operational audit: evaluates the efficiency and effectiveness of operations within an organization

• Compliance audit: verifies adherence to laws, regulations, and internal policies

• Forensic audit: investigates potential fra
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Q4. Fine with job Location
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Q1. Fine with job location
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Q2. Excel expertise
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Project assigned for creating new website

Q1. Interview with reporting managers virtually
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Q2. About the previous role
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Q1. HR asked about the previous job and all
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