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Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
based on 1 interview
Interview experience
Associate Project Manager
31
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| ₹4 L/yr - ₹14.9 L/yr |
Devops Engineer
18
salaries
| ₹2.6 L/yr - ₹11 L/yr |
Technical Lead
14
salaries
| ₹14.4 L/yr - ₹30.5 L/yr |
Senior Software Engineer
14
salaries
| ₹14 L/yr - ₹32 L/yr |
Project Manager
13
salaries
| ₹6 L/yr - ₹21 L/yr |
TCS
Infosys
Wipro
HCLTech