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TCS Problem Manager Interview Questions and Answers
TCS Problem Manager Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Apr 2021. There were 7 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction, detailed information about ITIL process, workflow, proactive and reactive approach
Interview Preparation Tips
Interview questions from similar companies
Selected
(1 Question)
- Q1. Tell me about your self and genral introduction.
(2 Questions)
- Q1. Asked about process improvement initiatives.
- Q2. Discussed about last company company process and tools used for improvement.
I applied via Recruitment Consulltant and was interviewed in Feb 2024. There was 1 interview round.
(1 Question)
- Q1. Strength and weakness
(3 Questions)
- Q1. Introduction of our role
- Ans. We will explain about our role and when we started our it field
- Q2. Based on role there will be some questions asked
- Q3. Based on scenarios questions will be asked like live examples
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Previous work experience and resume explanation
- Q2. ITIL process on problem management and reactive proactive problem management.
- Ans.
Problem management is an ITIL process that involves reactive and proactive approaches to identify and resolve issues.
Reactive problem management focuses on resolving incidents and identifying the root cause to prevent future occurrences.
Proactive problem management involves analyzing data to identify potential issues and implementing preventive measures.
Problem management aims to minimize the impact of incidents on bus...
- Q3. Root cause methodologies used and RCA methodologies in ITIL.
- Ans.
Root cause methodologies used in ITIL include Fishbone diagram, 5 Whys, and Pareto analysis.
Fishbone diagram is a visual tool that helps identify possible causes of a problem.
5 Whys is a technique that involves asking 'why' five times to get to the root cause of a problem.
Pareto analysis is a statistical technique that identifies the most significant causes of a problem.
ITIL's RCA methodology involves identifying the p...
- Q4. Process improvements implemented in current company.
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via campus placement at Arul Anandar College, Karumathur and was interviewed before Oct 2022. There were 3 interview rounds.
I have interested to solve the problems in company
(2 Questions)
- Q1. What expected salary
- Q2. Why need to hire on you
Interview Preparation Tips
- Problem Analysis
Major Incident and Problem Manager Interview Questions & Answers
Accenture
Anonymous
posted on 19 Jun 2024
Selected
I applied via Naukri.com and was interviewed before Jun 2023. There was 1 interview round.
(2 Questions)
- Q1. ITSM framework details
- Q2. Questions related to incident management
Selected
(1 Question)
- Q1. Tell me about your self and genral introduction.
(2 Questions)
- Q1. Asked about process improvement initiatives.
- Q2. Discussed about last company company process and tools used for improvement.
Major Incident and Problem Manager Interview Questions & Answers
LTIMindtree
Anonymous
posted on 23 Dec 2024
Selected
I applied via Referral
(1 Question)
- Q1. What are the stages of Major incident?
- Ans.
The stages of Major incident include identification, categorization, prioritization, diagnosis, resolution, and closure.
Identification: Recognizing that a major incident has occurred.
Categorization: Classifying the incident based on impact and urgency.
Prioritization: Determining the order in which incidents will be addressed.
Diagnosis: Investigating the root cause of the incident.
Resolution: Implementing a solution to ...
(1 Question)
- Q1. Why do you want to join LTIMindtree?
- Ans.
I want to join LTIMindtree because of their reputation for excellence in Major Incident and Problem Management.
LTIMindtree has a strong track record in Major Incident and Problem Management
I am impressed by the company's commitment to continuous improvement and innovation
I believe that my skills and experience align well with the opportunities at LTIMindtree
Selected
I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. Scenario based questioning are done as per your resume.
(1 Question)
- Q1. Based on technical aspect questions are asked
(1 Question)
- Q1. Normal discussion about experience and salary negotiations
Interview Preparation Tips
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TCS Problem Manager Reviews and Ratings
based on 3 reviews
Rating in categories
|
System Engineer
1.1L
salaries
|  ₹1 L/yr - ₹9 L/yr |
|
IT Analyst
67.5k
salaries
| ₹5.1 L/yr - ₹16 L/yr |
|
AST Consultant
51.3k
salaries
| ₹8 L/yr - ₹25 L/yr |
|
Assistant System Engineer
29.9k
salaries
| ₹2.2 L/yr - ₹5.6 L/yr |
|
Associate Consultant
28.9k
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| ₹8.9 L/yr - ₹32 L/yr |
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