Tata Communications CRM/Customer Service Manager Interview Questions and Answers

Q1. How to install operating system?
Ans. 
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
• Insert the installation media (such as a USB drive or DVD) into the computer

• Restart the computer and boot from the installation media

• Follow the on-screen instructions to select language, partition the disk, and install the OS

• Wait for the installation process to complete and then restart the computer
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Q2. Difference between router & Switch
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Router connects multiple networks while switch connects devices within a network.
• Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

• Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

• Router can determine the best path for data packets to travel between networks, while swi...read more
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Q1. Introduce my self
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I am a dedicated and customer-focused professional with a strong background in building relationships and providing excellent service.
• I have X years of experience in customer service roles

• I am skilled in communication and problem-solving

• I have a proven track record of exceeding customer expectations

• I am passionate about delivering exceptional customer experiences
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Q2. About Airtel and founder
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Q1. Myself, job profile
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Q2. What is job profile
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Q3. U have any experience
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Q1. Why you left your last job?
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Q1. What you have done last days?
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Q1. How can you manage irate customers?
Ans. 
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Seek help from a supervisor or manager if n
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Q1. Why do you want to work here?
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Q2. Looking for an opportunity to grow
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Q1. Some grammmr and vocabulary test
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Q1. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss
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Q2. Why do you want to work here?
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Q1. It's about networking
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Q2. OSN layers definition
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OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.
• OSI stands for Open Systems Interconnection

• There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application

• Each layer has specific functions and communicates with the adjacent layers

• Example: Physical layer deals with physical conn...read more
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Q3. Types of network
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Types of network include LAN, WAN, MAN, WLAN, and VPN.
• LAN (Local Area Network) - used in small geographical areas like homes or offices

• WAN (Wide Area Network) - covers large geographical areas like cities or countries

• MAN (Metropolitan Area Network) - spans a city or large campus

• WLAN (Wireless Local Area Network) - uses wireless technology for connectivity

• VPN (Virtual Private Network) - provides secure access over a pub
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Q4. Protocols and optical fibre
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English proficiency exams

Q1. Discussion about company, timings and salary
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Q1. General questions
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Q2. General knowledge
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Q3. Testing Knowledge on work
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Q4. Network Structure
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Q5. Desktop Support issues and troubleshoots
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