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Tata Communications Change Manager Interview Questions and Answers
Tata Communications Change Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How will you stabilize a new hosting customer who is not satisfied with the service so far
- Ans.
To stabilize a new hosting customer who is not satisfied with the service, I would take the following steps:
Listen to the customer's concerns and empathize with their frustrations
Investigate the root cause of the dissatisfaction and identify any service gaps
Communicate transparently with the customer, keeping them informed about the steps being taken to address their concerns
Offer immediate solutions or workarounds to ...
- Q2. What is capacity management
- Ans.
Capacity management is the process of ensuring that an organization has the necessary resources to meet its current and future demands.
Capacity management involves analyzing and forecasting resource requirements.
It includes monitoring and optimizing resource utilization.
Capacity management helps in identifying and addressing potential bottlenecks or constraints.
Examples of resources managed in capacity management inclu...
Interview Preparation Tips
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Interview Questionnaire
1 Question
- Q1. Difference between event, change, incident, problem, urgent and expedite changes
- Ans.
Event, change, incident, problem, urgent, and expedite changes are all types of changes in ITIL.
An event is a change in state that has significance for the management of a configuration item or IT service.
A change is the addition, modification, or removal of anything that could have an effect on IT services.
An incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service.
A proble...
Selected
I applied via AmbitionBox and was interviewed in Oct 2022. There were 2 interview rounds.
(4 Questions)
- Q1. How to manage vi mini store's ?
- Ans.
To manage vi mini stores, it is important to establish clear communication channels, provide training and support, monitor performance, and adapt strategies based on market trends.
Establish clear communication channels with vi mini store owners to ensure effective collaboration and timely updates.
Provide comprehensive training to store owners on product knowledge, sales techniques, and customer service.
Offer ongoing su...
- Q2. What is the TNPS ?
- Ans.
TNPS stands for Transactional Net Promoter Score.
TNPS is a customer satisfaction metric that measures the likelihood of a customer to recommend a product or service to others.
It is based on a scale of 0-10, with 0 being the least likely to recommend and 10 being the most likely.
TNPS is typically used for measuring customer satisfaction after a specific transaction or interaction, such as a purchase or customer service ...
- Q3. Vi have a kpis DID TNPS TOKEN is part of service
- Q4. Gross is the bussines build and store profit and employees salary earnd
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Technology relates
- Q2. Sales related questions
Selected
All mathematical and logical & reasoning
On any topic, related to current research and what is going on
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Mar 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Many about our experience
- Q2. About your professional experience
(1 Question)
- Q1. Salary discussion round
(1 Question)
- Q1. About experience..work style ,strategy
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Difference between event, change, incident, problem, urgent and expedite changes
- Ans.
Event, change, incident, problem, urgent, and expedite changes are all types of changes in ITIL.
An event is a change in state that has significance for the management of a configuration item or IT service.
A change is the addition, modification, or removal of anything that could have an effect on IT services.
An incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service.
A proble...
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Tata Communications Interviews By Designations
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Tata Communications Change Manager Interview Process
based on 1 interview
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Tata Communications Change Manager Reviews and Ratings
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Rating in categories
|
Network Engineer
1.7k
salaries
|  ₹1.3 L/yr - ₹6.6 L/yr |
|
Assistant Manager
1.3k
salaries
| ₹5.4 L/yr - ₹21 L/yr |
|
Customer Service Executive
944
salaries
| ₹2.4 L/yr - ₹7 L/yr |
|
Associate Engineer
908
salaries
| ₹1 L/yr - ₹5.2 L/yr |
|
Manager
866
salaries
| ₹9.8 L/yr - ₹31 L/yr |
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