Sysnet Global Technologies Customer Support Engineer L2 Interview Questions and Answers

Desktop Support Engineers are responsible for providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems.

• Provide technical support to end users for hardware and software issues

• Install, configure, and troubleshoot computer systems and peripherals

• Maintain and update documentation of IT systems and procedures

• Ensure security and compliance of IT systems

• Train user

AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks. There are two types of groups in AD: Security groups and Distribution groups.

• Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks.

• Security groups in AD are used to manage user and computer access to shared resources.

• Distribution groups in AD are used for sending emails to mu...read more

Antivirus is a software program designed to detect and remove malicious software from a computer system.

• Antivirus software scans files and programs on a computer for known patterns of malicious code.

• It helps protect against viruses, worms, trojans, spyware, and other types of malware.

• Antivirus programs often include real-time scanning, automatic updates, and quarantine features.

• Popular examples of antivirus software in