Synechron Change Manager Interview Questions and Answers

Q1. What do you mean by Risk and impact assessment?
Ans. 
Risk and impact assessment involves identifying potential risks and evaluating their potential impact on a project or organization.
• Identifying potential risks that could affect the project or organization

• Assessing the likelihood of each risk occurring

• Evaluating the potential impact of each risk on the project or organization

• Developing strategies to mitigate or manage the identified risks

• Regularly reviewing and updating...read more
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Q2. Difference between SIAM and ITIL?
Ans. 
SIAM focuses on managing multiple service providers, while ITIL focuses on best practices for IT service management.
• SIAM stands for Service Integration and Management, while ITIL stands for Information Technology Infrastructure Library.

• SIAM focuses on managing multiple service providers and ensuring seamless service delivery across them.

• ITIL provides a framework of best practices for IT service management, focusing on ...read more
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Q1. What are your current roles and responsibilities?
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Q1. How many types of changes have you dealt? Emergency change Normal change Urgent/Expedited change Standard Change Unauthorised Change
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Q2. What is the difference between emergency and urgent change? Emergency change is raised to resolve an incident. It doesn’t follow the normal change process and do not have a lead time. ECAB needs to be a...read more
Ans. 
Emergency change is raised to resolve an incident while urgent change needs top level approvals to proceed.
• Emergency change is not a part of the normal change process and does not have a lead time.

• ECAB needs to be arranged for emergency change.

• Urgent change needs to be implemented on an urgent basis and cannot wait to follow the entire change process.

• Top level approvals are required for urgent change to proceed.
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Q1. What happens when a change is unsuccessful? When a change fails a PIR call needs to be arranged in order to understand the reason and root cause of the failure also what differently would be done next ti...read more
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A PIR is conducted to understand the reason and root cause of the failure and to document and update it.
• Conduct a PIR to understand the reason and root cause of the failure

• Document and update the PIR

• Identify what could be done differently next time to avoid such a situation
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Q1. All about salary negotiations.
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Q1. What is permission set and profiles
Ans. 
Permission sets and profiles are used in Salesforce to control access to objects, fields, and records.
• Permission sets are used to grant additional permissions to specific users or groups beyond what is already defined in their profiles.

• Profiles are used to define the baseline permissions and settings for a user or group.

• Permission sets can be assigned to users in addition to their profile to give them access to specifi...read more
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Q2. Explain the End to End process of loan origination
Ans. 
Loan origination process involves application, underwriting, approval, and funding stages.
• Customer submits loan application with required documents

• Lender reviews application for completeness and accuracy

• Underwriting process assesses borrower's creditworthiness and risk

• Loan approval or denial decision is made based on underwriting results

• Funding stage involves disbursing approved loan amount to borrower
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60 mins aptitude and reasoning and java syntax questions

Q1. Difference between Defect masking and Cascading
Ans. 
Defect masking occurs when a major defect hides a minor defect, while cascading is when one defect triggers multiple defects.
• Defect masking occurs when a major defect prevents the detection of a minor defect.

• Cascading is when one defect triggers a series of other defects.

• Defect masking can lead to overlooking important issues, while cascading can result in a chain reaction of defects.

• Example of defect masking: A critic...read more
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Q1. Test cases on eCommerce platform
Ans. 
Test cases for eCommerce platform
• Verify user can successfully add items to cart

• Test checkout process with different payment methods

• Check for proper error messages when entering invalid information

• Test search functionality for products

• Verify discounts and promotions are applied correctly
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Q1. Tell me about yourself? What sanity and smoke testing? Explain Defect life cycle. Agile methodologies Soap UI Selenium Selectors Types of xpath
Ans. 
I am a Senior Quality Analyst with expertise in Agile methodologies, Soap UI, Selenium Selectors, and Defect life cycle.
• Sanity testing is a quick and shallow testing to ensure the basic functionality of the application.

• Smoke testing is a preliminary testing to check if the critical functionalities of the application are working fine.

• Defect life cycle includes the stages of defect identification, logging, prioritization...read more
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Q1. How will you manage travel? Tell me about yourself Why Leaving current company?
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Basic English Grammar

Q1. Previous job details
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Q1. Previous job details, expectations etc.
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Q1. What did you do previous company?
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