Swiggy Senior Store Manager Interview Questions and Answers

Q1. I want g grow up my career in zepto cafe
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Q2. This job is very convenient for me I will be available at anytime
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You attitude towards to see things or any scenario suggestion or situation

Q1. Based on PnL and food cost
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Q2. Tell me something about your job role and responsibilities
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Q3. Why do you want to join us
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Q1. Team handling .team motivation.food cost customer satisfaction deal with critical situation
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Q1. What are the duties and responsibilities associated with the job?
Ans. 
The duties and responsibilities of a Store Manager include overseeing daily operations, managing staff, ensuring customer satisfaction, and maximizing sales.
• Overseeing daily operations of the store

• Managing and training staff

• Ensuring customer satisfaction

• Maximizing sales and profitability

• Inventory management and ordering supplies

• Creating and implementing store policies and procedures

• Handling customer complaints and reso...read more
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Q2. What is your current job profile?
Ans. 
I am currently working as an Assistant Store Manager at a retail store.
• Responsible for overseeing daily operations of the store

• Managing inventory and stock levels

• Training and supervising staff

• Assisting customers with inquiries and concerns

• Implementing sales strategies to meet targets
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Q3. What is your job location?
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The job location is at the store where I will be managing the daily operations and overseeing the staff.
• The job location is at the physical store where products are sold.

• I will be responsible for managing the store's daily operations and ensuring smooth functioning.

• I will oversee the staff and ensure they are performing their duties efficiently.

• Examples: ABC Store, XYZ Mall, 123 Street
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Q1. Duties and responsibilities
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Q2. What are your key performance indicators (KPIs)?
Ans. 
Key performance indicators (KPIs) are metrics used to evaluate the success of a store manager in achieving goals and driving performance.
• Sales revenue

• Customer satisfaction scores

• Inventory turnover rate

• Employee turnover rate

• Profit margin

• Conversion rate

• Average transaction value
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Q1. Inventory management
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Q2. Man power handling
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Q3. How you coordinate with associate
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Q4. Audit planning to find missing sku
Ans. 
Audit planning involves systematic review of inventory records, physical counts, and reconciliation to identify missing SKUs.
• Review inventory records to identify discrepancies

• Conduct physical counts of inventory to compare with records

• Reconcile physical counts with inventory records to pinpoint missing SKUs

• Investigate potential reasons for missing SKUs such as theft, misplacement, or recording errors
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Q1. Tell me about yourself.
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Q1. Conversion regarding questions
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Q2. How to handle customer
Ans. 
Best practices for handling customers include active listening, empathy, problem-solving, and clear communication.
• Practice active listening to understand customer needs and concerns.

• Show empathy towards customers by acknowledging their feelings and demonstrating understanding.

• Use problem-solving skills to address customer issues and find solutions.

• Communicate clearly and effectively to ensure customers understand the i
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Q1. How many staff in floor
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Q1. NPS regarding questions
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Q2. Monthly meeting
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