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Sumtotal Systems

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4.0

based on 94 Reviews

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Sumtotal Systems Technical Support Engineer Interview Questions and Answers

Updated 2 Aug 2022

Sumtotal Systems Technical Support Engineer Interview Experiences

1 interview found

Technical Support Engineer Interview Questions & Answers

user image Anonymous

posted on 2 Aug 2022

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Given three tables and asked for an output
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Customer Handling Skills
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Your salary expectations and your readiness for the job role
  • Ans. 

    I am open to discussing salary based on the job requirements and my experience.

    • I am flexible and open to negotiation regarding salary

    • I believe my skills and experience make me a strong candidate for the role

    • I am ready to take on the responsibilities and challenges of the job

    • I am eager to contribute to the success of the team and the company

    • I am confident in my ability to provide technical support and troubleshoot issue

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - SQL Skillset, Customer Support Skills and troubleshooting skills

Top trending discussions

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Salary Discussions, Hike & Promotions
2w
fathersahaab
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AmbitionBox
New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Interview questions from similar companies

Technical Support Engineer Interview Questions & Answers

Ansys Software Private Limited user image Anonymous

posted on 29 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Related to project
    • Add your answer
  • Q2. Explain the project
  • Ans. 

    The project is a software application designed to provide technical support to customers experiencing issues with a product or service.

    • Developed a user-friendly interface for customers to submit support tickets

    • Implemented a ticketing system to track and prioritize customer issues

    • Integrated knowledge base articles to provide self-help resources for common problems

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Related to project
    • Add your answer
  • Q2. Explain the project
  • Ans. 

    The project is a software application designed to streamline technical support processes and improve customer satisfaction.

    • Developed a user-friendly interface for customers to submit support tickets

    • Implemented a ticketing system to track and prioritize support requests

    • Integrated knowledge base for quick access to troubleshooting guides

    • Utilized automation tools to expedite resolution times

    • Conducted regular analysis of s

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. About education
    • Add your answer
  • Q2. Explain them about my education
    • Add your answer

Technical Support Engineer Interview Questions & Answers

In Time Tec Visionsoft user image Anonymous

posted on 18 Jan 2021

I applied via Naukri.com and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Describe about your previous job
    • Add your answer
  • Q2. Why did you leave the previous company
    • Add your answer
  • Q3. Where do you see yourself in the next 2-3 years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain your job responsibilities of your previous organisation in detail so they are clear about the work you do and can believe and trust you to keep performing well for them.

Technical Support Engineer Interview Questions & Answers

Ansys Software Private Limited user image Anonymous

posted on 10 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous experience
    • Add your answer
  • Q2. Relevant skills and projects
    • Add your answer

Technical Support Engineer Interview Questions & Answers

In Time Tec Visionsoft user image Anonymous

posted on 18 Jan 2021

I applied via Naukri.com and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Describe about your previous job
    • Add your answer
  • Q2. Why did you leave the previous company
    • Add your answer
  • Q3. Where do you see yourself in the next 2-3 years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain your job responsibilities of your previous organisation in detail so they are clear about the work you do and can believe and trust you to keep performing well for them.

Technical Support Engineer Interview Questions & Answers

Ansys Software Private Limited user image Anonymous

posted on 31 May 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Difference between biot number and nusselt number
  • Ans. 

    Biot number represents the ratio of internal resistance to external resistance in heat transfer, while Nusselt number represents the ratio of convective to conductive heat transfer.

    • Biot number is used to determine the relative importance of internal resistance to heat transfer compared to external resistance.

    • Nusselt number is used to determine the relative importance of convective heat transfer compared to conductive h...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare your basics for round 1

Technical Support Engineer Interview Questions & Answers

Ansys Software Private Limited user image Anonymous

posted on 23 Oct 2022

I applied via Company Website

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Walk me through your resume?
    • Add your answer
  • Q2. Could you brief more about your projects?
    • Add your answer
  • Q3. Technical terms you used in your project explanation will be asked?
    • Add your answer
  • Q4. Nothing much, just focus on your basics and be honest and confident. They really like it when you don’t know an answer and you admit it.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. They focused more on my projects and was cross checking my answers given in round-1
    • Add your answer
  • Q2. Basic engineering questions, if you are well aware of the job description, there’s nothing to worry about. Just try to relate your answers to the JD.
    • Add your answer
Round 4 - HR 

(3 Questions)

  • Q1. Basic HR, are you willing to relocate?
    • Add your answer
  • Q2. Why are you leaving your current job?
    • Add your answer
  • Q3. Why do you want to join ansys?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest and confident. If you don’t fit in the job description just don’t apply for it. Recruiters are professionals and they know what they are looking for. You just can’t fool them if you don’t match the JD.

Technical Support Engineer Interview Questions & Answers

Ansys Software Private Limited user image Anonymous

posted on 29 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Related to project
    • Add your answer
  • Q2. Explain the project
  • Ans. 

    The project is a software application designed to provide technical support to customers experiencing issues with a product or service.

    • Developed a user-friendly interface for customers to submit support tickets

    • Implemented a ticketing system to track and prioritize customer issues

    • Integrated knowledge base articles to provide self-help resources for common problems

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Related to project
    • Add your answer
  • Q2. Explain the project
  • Ans. 

    The project is a software application designed to streamline technical support processes and improve customer satisfaction.

    • Developed a user-friendly interface for customers to submit support tickets

    • Implemented a ticketing system to track and prioritize support requests

    • Integrated knowledge base for quick access to troubleshooting guides

    • Utilized automation tools to expedite resolution times

    • Conducted regular analysis of s

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. About education
    • Add your answer
  • Q2. Explain them about my education
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Ansys Software Private Limited user image Anonymous

posted on 10 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous experience
    • Add your answer
  • Q2. Relevant skills and projects
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Ansys Software Private Limited user image Anonymous

posted on 31 May 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Difference between biot number and nusselt number
  • Ans. 

    Biot number represents the ratio of internal resistance to external resistance in heat transfer, while Nusselt number represents the ratio of convective to conductive heat transfer.

    • Biot number is used to determine the relative importance of internal resistance to heat transfer compared to external resistance.

    • Nusselt number is used to determine the relative importance of convective heat transfer compared to conductive h...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare your basics for round 1
More about working at Sumtotal Systems

Sumtotal Systems Interview FAQs

How many rounds are there in Sumtotal Systems Technical Support Engineer interview?
Sumtotal Systems interview process usually has 3 rounds. The most common rounds in the Sumtotal Systems interview process are Technical, One-on-one Round and HR.
How to prepare for Sumtotal Systems Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sumtotal Systems. The most common topics and skills that interviewers at Sumtotal Systems expect are Application Support, Cobol, JSP, Java and Javascript.
What are the top questions asked in Sumtotal Systems Technical Support Engineer interview?

Some of the top questions asked at the Sumtotal Systems Technical Support Engineer interview -

  1. given three tables and asked for an out...read more
  2. Customer Handling Ski...read more

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Sumtotal Systems Technical Support Engineer Salary
based on 16 salaries
₹6 L/yr - ₹9 L/yr
65% more than the average Technical Support Engineer Salary in India
View more details

Sumtotal Systems Technical Support Engineer Reviews and Ratings

based on 2 reviews

4.0/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

4.0

Salary

4.0

Job security

4.0

Company culture

4.0

Promotions

4.0

Work satisfaction

Explore 2 Reviews and Ratings
Sumtotal Systems Salaries in India
Senior Software Engineer
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₹9.6 L/yr - ₹21 L/yr

QA Engineer
38 salaries
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₹2.8 L/yr - ₹9 L/yr

Software Engineer
31 salaries
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₹5.5 L/yr - ₹13.5 L/yr

Senior QA Engineer
20 salaries
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₹9.8 L/yr - ₹15.3 L/yr

Principal Software Engineer
20 salaries
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₹18.2 L/yr - ₹30.8 L/yr

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