8 Suma Soft Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Suma Soft Customer Service Executive Interview Experiences

4 interviews found

Customer Service Executive Interview Questions & Answers

Komal Pawar

posted on 3 Jun 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 10 Jan 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to have interview and maybe to work. Especially for Nashik and Pune jobs aspirants

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 26 Mar 2021

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. What is insurance, definition, benefits, covers

Ans.

Insurance is a contract between an individual and an insurance company to protect against financial loss.

Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.
Benefits of insurance include peace of mind, financial security, and protection against unexpected expenses.
Insurance covers vary depending on the type of policy, but can include medical expenses, pr...

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Interview Preparation Tips

Interview preparation tips for other job seekers - The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to insurance curriculum i.e.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 21 May 2021

I applied via Naukri.com and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself.

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Q2. Why do you want to join BPO industry

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Q3. Salary expectations

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and focus on basic communication skills.

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction and hobby and job related question.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 26 Feb 2021

Interview Questionnaire

1 Question

Q1. What is wipro

Add your answer

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 6 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire

2 Questions

Q1. Convenient for night shift

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Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

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Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. What are the components of customer satisfaction?

Ans.

Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving

Answered by AI

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Q2. Why is there a need of customer support?

Ans.

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries

Answered by AI

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Q3. What were you doing in the past?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 7 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself?

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Q2. Previous company experience

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Q3. What you know about e commerce

Ans.

E-commerce refers to buying and selling goods and services online.

E-commerce has revolutionized the way people shop and do business.
It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.
Popular e-commerce websites include Amazon, eBay, and Alibaba.
E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.
E-commerce...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - HR was good. HR was very much supportive

Suma Soft Interview FAQs

How many rounds are there in Suma Soft Customer Service Executive interview?

Suma Soft interview process usually has 2 rounds. The most common rounds in the Suma Soft interview process are Resume Shortlist and One-on-one Round.

How to prepare for Suma Soft Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Suma Soft. The most common topics and skills that interviewers at Suma Soft expect are Customer Service, International Voice Process, international bpo and voice process.

What are the top questions asked in Suma Soft Customer Service Executive interview?

Some of the top questions asked at the Suma Soft Customer Service Executive interview -

What is insurance, definition, benefits, cov...read more
Introduction and Basic computer questi...read more

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Suma Soft Interviews By Designations

Interview Questions for Popular Designations

Suma Soft Customer Service Executive Interview Process

based on 5 interviews

Interview experience

Average

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3.5

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Suma Soft Customer Service Executive Salary

based on 52 salaries

₹1 L/yr - ₹3.8 L/yr

27% less than the average Customer Service Executive Salary in India

View more details

Suma Soft Salaries in India

Back Office Executive 221 salaries	₹0.9 L/yr - ₹2.8 L/yr
Software Engineer 145 salaries	₹3 L/yr - ₹9 L/yr
Customer Care Executive 93 salaries	₹1 L/yr - ₹3.2 L/yr
Software Developer 88 salaries	₹2 L/yr - ₹8.6 L/yr
Sales Executive 71 salaries	₹1.4 L/yr - ₹3.6 L/yr