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Suma Soft Customer Service Executive Interview Questions and Answers

Updated 3 Jun 2023

Suma Soft Customer Service Executive Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell about your best things
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction and Basic computer questions
  • Q2. Salary expectations asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to have interview and maybe to work. Especially for Nashik and Pune jobs aspirants

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is insurance, definition, benefits, covers
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.

    • Benefits of insurance include peace of mind, financial security, and protection against unexpected expenses.

    • Insurance covers vary depending on the type of policy, but can include medical expenses, pr...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to insurance curriculum i.e.

I applied via Naukri.com and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself.
  • Q2. Why do you want to join BPO industry
  • Q3. Salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and focus on basic communication skills.

Suma Soft interview questions for designations

 Customer Care Executive

 (2)

 BPO Executive

 (2)

 MIS Executive

 (2)

 Telecalling Executive

 (1)

 Back Office Executive

 (8)

 Business Development Executive

 (1)

 Cce Executive

 (1)

 Executive Accountant

 (1)

Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Anything can be asked from oops to design pattern level question. Simple to hard. It's kind of rapid fire.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ready handle a pressure while interview process, be stable, don't confuse

I appeared for an interview in Sep 2020.

Interview Questionnaire 

1 Question

  • Q1. Oops concept, solid principles, filters in MVC, basics of Angular,life cycle hook

Interview Preparation Tips

Interview preparation tips for other job seekers - 2 rounds- both are technical.

I applied via Approached by Company and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Multiple choice questions

Round 2 - Coding Test 
Round 3 - Technical 

(1 Question)

  • Q1. Show the projects that you may have worked on and explain.

Interview Preparation Tips

Topics to prepare for Incedo Software Engineer interview:
  • React.Js
Interview preparation tips for other job seekers - You got to be clear and concise when explaining things. You gotta be confident!

I appeared for an interview before Oct 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is Nested List with example
  • Ans. 

    A nested list is a list that contains other lists as its elements.

    • Nested lists can be created using square brackets and separating the elements with commas.

    • Elements of a nested list can be accessed using indexing and slicing.

    • Example: my_list = [[1, 2, 3], [4, 5, 6], [7, 8, 9]]

    • Accessing element 5: my_list[1][1]

  • Answered by AI
  • Q2. What is queue , explain with example
  • Ans. 

    A queue is a data structure that follows the First In First Out (FIFO) principle.

    • Elements are added to the back of the queue and removed from the front.

    • Example: A line of people waiting for a movie ticket.

    • Operations: Enqueue (add element to back), Dequeue (remove element from front), Peek (view front element)

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Data Structure should be stong
Basic python
Coding skills

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Jul 2021. There were 5 interview rounds.

Round 1 - Aptitude Test 

Round 1 was about 60 mins long. Basic Aptitude questions along with Programming MCQ

Round 2 - Coding Test 

Round 2 had 2 coding questions with a time limit of 60mins. Intermediate level problem solving
knowledge is neccessary.

Round 3 - Technical 

(1 Question)

  • Q1. Technical Round 1 was 1hr long. Detailed Insights about my project and a few programming questions in DSA
Round 4 - Technical 

(1 Question)

  • Q1. This Technical Round 2 was 1hr long and was mainly focused on problem solving skills and a few basic programming concepts.
Round 5 - HR 

(1 Question)

  • Q1. Three Situational questions were asked .

Interview Preparation Tips

Topics to prepare for Bounteous x Accolite Software Developer interview:
  • Data Structures
  • Algorithms
  • CPP
  • Problem Solving
Interview preparation tips for other job seekers - Prepare Well . Perform well with full confidence

Interview Questionnaire 

1 Question

  • Q1. Java multithreading, oops

Suma Soft Interview FAQs

How many rounds are there in Suma Soft Customer Service Executive interview?
Suma Soft interview process usually has 2 rounds. The most common rounds in the Suma Soft interview process are Resume Shortlist and One-on-one Round.
How to prepare for Suma Soft Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Suma Soft. The most common topics and skills that interviewers at Suma Soft expect are Customer Service, International Voice Process, international bpo and voice process.
What are the top questions asked in Suma Soft Customer Service Executive interview?

Some of the top questions asked at the Suma Soft Customer Service Executive interview -

  1. What is insurance, definition, benefits, cov...read more
  2. Introduction and Basic computer questi...read more

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Suma Soft Customer Service Executive Interview Process

based on 5 interviews

Interview experience

3
  
Average
View more
Suma Soft Customer Service Executive Salary
based on 59 salaries
₹1 L/yr - ₹3.8 L/yr
30% less than the average Customer Service Executive Salary in India
View more details

Suma Soft Customer Service Executive Reviews and Ratings

based on 10 reviews

3.4/5

Rating in categories

2.8

Skill development

3.1

Work-life balance

2.7

Salary

3.1

Job security

2.6

Company culture

1.8

Promotions

2.1

Work satisfaction

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