STOCK HOME Senior Supervisor Interview Questions and Answers

4 year experience Flipkart MH FRK

Q1. Maintaining FIFO(First In First Out) concept.
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Q2. Managing outbound and inbound 3PL department.
Ans. 
Managing both outbound and inbound 3PL departments involves overseeing logistics operations for shipping and receiving goods.
• Developing and implementing efficient processes for order fulfillment and inventory management

• Coordinating with carriers and vendors to ensure timely deliveries

• Monitoring key performance indicators (KPIs) such as on-time delivery rates and inventory accuracy

• Training and supervising staff to ensur...read more
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Q3. Working on online HMS and updating the HMS on a real time basis.
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Q4. We are using Arkham for 24 Hrs shipment reconciliation & cut off maintain
Ans. 
Arkham is used for 24 Hrs shipment reconciliation & cut off maintenance.
• Arkham is a software or system used for tracking and managing shipments in real-time.

• The system helps in reconciling shipments to ensure accuracy and efficiency.

• Cut off maintenance refers to setting specific deadlines for shipments to be processed or delivered.

• Using Arkham for 24 Hrs shipment reconciliation means that the system is operational arou
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Q5. Working on TC-Inbound
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TC-Inbound refers to handling incoming calls from customers or clients.
• TC-Inbound involves answering calls, addressing customer inquiries, resolving issues, and providing assistance.

• Supervisors in TC-Inbound need to ensure efficient call handling, monitor call quality, and provide feedback to agents.

• Examples of TC-Inbound tasks include troubleshooting technical issues, processing orders, and providing product informati
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Q6. Managing both outward and inward movements of the shipments from the mother hub.
Ans. 
Managing both inward and outward movements of shipments involves coordinating logistics, tracking inventory, and ensuring timely deliveries.
• Coordinate with logistics team to schedule inbound and outbound shipments

• Track inventory levels to ensure availability for both incoming and outgoing shipments

• Ensure timely deliveries by monitoring transportation schedules and resolving any delays

• Implement efficient processes for l...read more
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