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SquadStack Customer Care Executive Interview Questions and Answers

Updated 21 Dec 2022

SquadStack Customer Care Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why did you choose this platform?
  • Q2. What is your goal in next 3years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Check the candidates confidence how clearly he can express himself

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. Tell me about previous job experience
  • Ans. 

    I have 2 years of experience as a Customer Care Executive in a telecommunications company.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Provided product information and assistance to customers

    • Maintained customer records and updated databases

    • Collaborated with other departments to ensure customer satisfaction

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self?
  • Ans. Just tell all true about yourself.
  • Answered by Vikram Singh
  • Q2. What is your typing speed?
  • Ans. 

    My typing speed is 80 words per minute.

    • I have a typing speed of 80 words per minute.

    • I am proficient in touch typing and can accurately type at a fast pace.

    • I have experience in handling customer queries and providing quick responses through efficient typing skills.

  • Answered by AI
  • Q3. Can you speak Hindi, English, and Chhattisgarhi?

Interview Preparation Tips

Interview preparation tips for other job seekers - Know basic knowledge of computers and focus on typing speed.
Round 1 - One-on-one 

(1 Question)

  • Q1. First alls friend introduction and and give good education and any doubt talked the traning coach and if any issue

Interview Preparation Tips

Interview preparation tips for other job seekers - Good industry BPO Life Style and great future But heavy hard work

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Normal Interview questions
  • Q2. What's your name
  • Q3. Any experience
  • Q4. Basic computer knowledge
  • Q5. What's your Typing speed
  • Ans. 

    My typing speed is 70 words per minute.

    • I have been practicing typing regularly to improve my speed.

    • I am comfortable typing on both a keyboard and a touchscreen device.

    • I am able to type accurately without looking at the keyboard.

    • I have experience typing in various formats such as emails, documents, and chat messages.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal dressup
Normal beard / clean shave
Confidence

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Group Discussion about your knowledge and process

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.

    • Experienced in handling customer inquiries and complaints

    • Skilled in de-escalating tense situations and finding solutions

    • Strong communication and interpersonal skills

    • Ability to multitask and prioritize effectively

  • Answered by AI
  • Q2. Baic details and experience.
  • Q3. Salary expected
  • Ans. 

    I am looking for a competitive salary based on my experience and skills.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I have researched the average salary range for Customer Care Executives in this industry.

    • I am looking for a salary that reflects my qualifications and contributions to the company.

    • I am flexible and willing to negotiate based on the overall compensation package

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very nice

Interview Preparation Tips

Round: Test
Experience: It was nice set of mixed bag questions each challenging your brain to scratch more and find the trick.
Tips: Be calm in solving the questions, Practice few tricks to solve

work,time,distance,number series problem etc. quickly to help save the

time.
Duration: 20 minuntes minutes
Total Questions: 25

Round: Resume Shortlist
Experience: I think resume played a important role in selection processes.
Tips: Make it simple and HIGHLIGHT your good work and experiences.Interviewer don't have time to go through whole crap what we write so basically focus on highlighting your achievements and internships.

Round: Group Discussion
Experience: People are dying to take the opportunity and speak.You will be facing a fish market in few cases, rest it is calm and everyone is given a chance to put forward there point.
Tips: Generally u have to decide which side of the boat u want to be on.

Either go against the topic or in favor whichever you are more

comfortable with.

College Name: IIT ROORKEE

Interview Questionnaire 

18 Questions

  • Q1. Tell me about your yourself
  • Ans. 

    I am a detail-oriented business analyst with experience in data analysis and process improvement.

    • I have a Bachelor's degree in Business Administration

    • I have worked with various stakeholders to identify business needs and requirements

    • I am proficient in SQL and Excel for data analysis

    • I have experience in process improvement and project management

    • I am a strong communicator and collaborator

  • Answered by AI
  • Q2. Tell us about your training and internships
  • Ans. 

    I have completed a business analyst certification course and have interned at a software development company.

    • Completed a business analyst certification course from XYZ Institute

    • Interned at ABC Software Development Company for 6 months

    • Worked on requirement gathering, documentation and analysis for a project

    • Assisted senior business analysts in creating project plans and reports

  • Answered by AI
  • Q3. What is the role of Instrumentation Department? (my training)
  • Ans. 

    The Instrumentation Department is responsible for designing, installing, and maintaining control systems and instruments used in industrial processes.

    • Designing and implementing control systems for industrial processes

    • Installing and maintaining instruments used in industrial processes

    • Ensuring accuracy and reliability of instruments and control systems

    • Collaborating with other departments to optimize processes and improve...

  • Answered by AI
  • Q4. Why do you want to join Affine Analytics?
  • Ans. 

    I am excited to join Affine Analytics because of their reputation for delivering innovative solutions and their focus on employee growth.

    • Affine Analytics has a strong track record of delivering cutting-edge solutions to clients across industries.

    • I am impressed by the company's commitment to employee growth and development, as evidenced by their training and mentorship programs.

    • I am excited about the opportunity to work...

  • Answered by AI
  • Q5. Why Data anayltics? Why not a technical job in your field?
  • Ans. 

    Data analytics allows me to use my technical skills to solve business problems and make data-driven decisions.

    • Data analytics helps me to identify patterns and trends in data that can be used to improve business processes.

    • It allows me to work with large datasets and use statistical methods to extract insights.

    • I can use my technical skills to develop and implement data models and algorithms.

    • Data analytics is a growing fi...

  • Answered by AI
  • Q6. If I keep two diodes in series will it work as a transistor? (EC branch)
  • Ans. 

    No, two diodes in series cannot work as a transistor.

    • Transistors have three terminals while diodes have two.

    • Transistors can amplify signals while diodes cannot.

    • Transistors can be used as switches while diodes cannot.

    • Diodes in series will only increase the voltage drop.

    • Transistors have different modes of operation such as common emitter, common base, and common collector.

  • Answered by AI
  • Q7. What exactly have you accomplished with the drone? (my final year project)
  • Ans. 

    I developed a drone that can detect and monitor forest fires.

    • Designed and built a drone with thermal imaging camera

    • Integrated machine learning algorithm to detect fire

    • Tested and validated the drone in a controlled forest environment

    • Presented the project at a national engineering conference

  • Answered by AI
  • Q8. How frequently do you play Badminton? (Hobby)
  • Ans. 

    I play badminton twice a week as a hobby.

    • I enjoy playing badminton as a way to stay active and relieve stress.

    • I usually play with friends or family members at a local community center.

    • I have been playing badminton for several years and have improved my skills over time.

  • Answered by AI
  • Q9. Do you have any problem working in Bangalore?
  • Ans. 

    No, I don't have any problem working in Bangalore.

    • I am familiar with the city and its culture

    • I have worked in Bangalore before and enjoyed my experience

    • I am open to new experiences and challenges

    • I am willing to adapt to the local environment and work culture

  • Answered by AI
  • Q10. Do you have any questions for us?
  • Q11. Which football club do you follow? (My answer: Real Madrid) (Que based on hobby)
  • Q12. Why is Real Madrid your favorite?
  • Ans. 

    Real Madrid is my favorite because of their rich history, success, and style of play.

    • Real Madrid has won a record 13 Champions League titles, which is a testament to their success

    • Their style of play is attractive and entertaining to watch

    • The club has a rich history and has had some of the greatest players in football history, such as Cristiano Ronaldo and Zinedine Zidane

  • Answered by AI
  • Q13. Assume you are the CEO of Flipkart. Your board has decided to go App only. What factors would you consider before making your final decision. (You have the relevant data from your website of last 7 years ...
  • Ans. 

    Factors to consider before going App only as CEO of Flipkart

    • Analyze the data from website and app to understand user behavior

    • Evaluate the impact on sales and revenue

    • Consider the potential loss of customers who prefer website over app

    • Assess the cost of developing and maintaining the app

    • Evaluate the competition and their strategies

    • Consider the impact on brand image and customer loyalty

    • Assess the feasibility of providing ...

  • Answered by AI
  • Q14. The Horse Puzzle
  • Q15. 3 Ants triangle puzzle
  • Q16. 3 Jars puzzle (Apple/Orange puzzle)
  • Q17. I have two jars of 5 litres and 3 litres. How can I measure 4 litres? (Assume: Infinite supply of water and no third jar is present)
  • Q18. A revolver with 2 bullets puzzle

Interview Preparation Tips

Round: Test
Experience: The first 10 questions were Data Interpretation type. There were around 4 to 5 logic questions. The rest were quantitative questions.
The questions were pretty basic.
Tips: The aim is to check the speed of your calculations.
Duration: 30 minutes
Total Questions: 23

Round: Group Discussion
Tips: Speak relevant points and you will be fine.
High proficiency in English is a must.
Duration: 10 minutes

Round: Puzzle Interview
Experience: The interview was great and lasted around 35-40 minutes. The interviewer gave ample amount of time to solve the questions.
To answer the questions was ofcourse important but approach to your final answer is very important as well. If you already know the answer but fail to explain the approach to the interviewer, you will get rejected.
Tips: Keep the interviewer in the loop and keep explaining him what you are thinking.
Fluent English is very important as well.

Round: HR Interview
Experience: The interviewers were very friendly and the interview lasted around 15 min.
Tips: Have one or two favorite subject/s from which you can answer any question thrown at you.
Be well versed about your final year project.
Do not put rubbish in your resume as they read the entire resume.

Skills: Enthusiasm, Projects, Proficiency In English, Logical Puzzles, Logical Thinking
College Name: NIT Surat
Funny Moments: As the HR interviewer is an alumni of my college, we had some chat about the college. This made the interview mood very light.

Interview Questionnaire 

2 Questions

  • Q1. Mostly puzzles and one case study
  • Q2. They asked me questions about my interests and hobbies

Interview Preparation Tips

Round: Test
Experience: There were three sets of question paper. We were sitting according to our roll number then question paper with rough sheet were distributed and we were allowed 1 hour to finish that. There was no negative marking.
Tips: For aptitude practice data interpretation and data sufficiency
Duration: 1 hour
Total Questions: 30

Round: Group Discussion
Duration: 15 minutes

Round: Technical Interview
Tips: Practice puzzles and case study for this round

Round: HR Interview
Tips: Be yourself

College Name: NIT Rourkela

I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. 1. What is BPO ?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • It involves contracting a third-party service provider to handle specific business processes.

    • Common BPO services include customer service, technical support, and back-office operations.

    • BPO can help companies save costs and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

  • Answered by AI
  • Q2. 2. Why you want this job ?
  • Q3. 3. What is 8% of 120
  • Ans. 

    8% of 120 is 9.6

    • To calculate 8% of 120, multiply 120 by 0.08

    • The answer is 9.6

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be hopeless .
Make yourself strong.
Be confident.
Contribute & help others!
anonymous
You can choose to be anonymous

SquadStack Interview FAQs

How many rounds are there in SquadStack Customer Care Executive interview?
SquadStack interview process usually has 2 rounds. The most common rounds in the SquadStack interview process are Resume Shortlist and One-on-one Round.

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SquadStack Customer Care Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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SquadStack Customer Care Executive Salary
based on 5 salaries
₹1 L/yr - ₹1.8 L/yr
40% less than the average Customer Care Executive Salary in India
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based on 6 reviews

2.6/5

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3.0

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2.6

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3.7

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