Spectrum Interview Questions and Answers

Q1. What makes you a good fit for this role?
Ans. 
I have a strong background in fraud prevention and a keen eye for detecting suspicious activity.
• Extensive experience in fraud prevention techniques

• Strong analytical skills to identify patterns and anomalies

• Excellent attention to detail

• Ability to work well under pressure

• Effective communication skills to interact with customers and colleagues
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Q2. Description of job
Ans. 
Fraud Prevention Representative is responsible for identifying and preventing fraudulent activities within a company.
• Monitor transactions for any suspicious activity

• Investigate potential fraud cases

• Communicate with customers to verify information

• Implement fraud prevention strategies

• Collaborate with law enforcement agencies if necessary
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Q1. Angular based questions
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Refactored coding and designing a front end page

Q1. How to handle difficult customers? How to handle back to back calls?
Ans. 
Handle difficult customers by staying calm, empathizing, actively listening, and offering solutions. Manage back-to-back calls by taking short breaks, staying organized, and prioritizing tasks.
• Stay calm and composed when dealing with difficult customers

• Empathize with the customer's situation and show understanding

• Actively listen to the customer's concerns and address them effectively

• Offer solutions or alternatives to r...read more
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