Southerland Global BPO Associate Interview Questions and Answers

Q1. Can you explain your CV based on your experience?
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Q2. Bank reconciliation
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40 marks of exam you want only minimum 20 marks

Q1. If you passed on test then explained your salary range and work
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Q1. Your next manager ask you question regarding work
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Q1. Explain risk assessment process
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Risk assessment process involves identifying, analyzing, and evaluating potential risks to determine their impact and likelihood.
• Identify potential risks by examining internal and external factors

• Analyze the identified risks to understand their causes and potential consequences

• Evaluate the risks based on their impact and likelihood to prioritize them for mitigation

• Develop risk mitigation strategies to address the ident...read more
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Q2. Explain ISO 27001 audit process
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ISO 27001 audit process involves assessing an organization's information security management system.
• The audit process begins with planning and scoping, where the scope of the audit is defined.

• Next, the audit team conducts on-site visits to gather evidence and assess the organization's compliance with ISO 27001 standards.

• The audit team then reviews the evidence collected and prepares a report detailing any non-conformit...read more
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Q3. Difference between soc 1 and soc 2
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SOC 1 focuses on controls relevant to financial reporting, while SOC 2 focuses on controls relevant to security, availability, processing integrity, confidentiality, and privacy.
• SOC 1 is specifically for service organizations that impact their clients' financial reporting, while SOC 2 is for service organizations that store customer data.

• SOC 1 reports are focused on controls relevant to financial reporting, while SOC 2...read more
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