Add office photos
Filter interviews by
Southerland Global Customer Service Associate Interview Questions and Answers
Southerland Global Customer Service Associate Interview Experiences
1 interview found
Shubhankar Ghosh
(1 Question)
- Q1. Brief your self
- Ans.
Experienced customer service professional with strong communication skills and a passion for helping others.
Over 5 years of experience in customer service roles
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Passionate about providing exceptional customer service
Ability to remain calm and professional in challenging situations
Top trending discussions
Interview questions from similar companies
Anonymous
Selected
(2 Questions)
- Q1. How do you handle difficult customer
- Ans.
I handle difficult customers by remaining calm, empathetic, and finding a solution to their problem.
Listen actively to the customer's concerns
Stay calm and composed, even if the customer is angry or rude
Empathize with the customer and show understanding
Apologize for any inconvenience caused
Offer a solution or alternative options to resolve the issue
Seek assistance from a supervisor or manager if necessary
Follow up with
- Q2. How do you handle pressure at work?
- Ans.
I handle pressure at work by staying organized, prioritizing tasks, and maintaining a positive attitude.
I stay organized by creating to-do lists and setting realistic deadlines.
I prioritize tasks by identifying urgent and important tasks and tackling them first.
I maintain a positive attitude by reminding myself of the bigger picture and focusing on finding solutions rather than dwelling on problems.
For example, in my p...
That really helpful i learnt a lot
(2 Questions)
- Q1. Asked me to explain about myself
- Q2. Reason to join wns
I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.
It was quite moderate level.
(2 Questions)
- Q1. Self introduction
- Q2. Goals about what am going to do in future
Selected
I applied via Indeed and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Customer Support Executive Interview Questions & Answers
Grant Thornton
Sri Vidhyaa
posted on 20 Jul 2024
(1 Question)
- Q1. What is your ambition?
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 4 interview rounds.
(2 Questions)
- Q1. What is your family background?
- Ans.
My family background is diverse and multicultural, with members from different countries and professions.
My parents are from different countries, which has exposed me to different cultures and languages.
My father is a doctor and my mother is a teacher, so I have been influenced by both the medical and education fields.
I have siblings who are pursuing careers in engineering and business, which has broadened my understan...
- Q2. Tell me about yourself.
- Ans.
I am a dedicated and experienced customer service associate with a passion for helping others.
I have worked in customer service for 5 years, providing support and resolving issues for customers.
I am skilled in active listening, problem-solving, and effective communication.
I have received multiple positive customer feedback and recognition for my exceptional service.
I am proficient in using customer service software and...
Basic English Aptitude Test. You need to score minimum 60 out of 100 in order to process further.
(1 Question)
- Q1. Picture writing or scenario based question depends on for which process you are applying for.
(1 Question)
- Q1. The ops Manager will take your interview and his call is final whether you are selected or not.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Apr 2023. There were 5 interview rounds.
(1 Question)
- Q1. Tell me about Yourself
Shere about your last book reading
(1 Question)
- Q1. Why you want to WNS company
(1 Question)
- Q1. Questions on 5 Min video displayed on there pc
(1 Question)
- Q1. Why should we join you for our company
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Capita
Hannan Mumbaiwale
posted on 30 Aug 2024
English versant test
(1 Question)
- Q1. What do you know about the company
- Ans.
Company is a leading provider of customer service solutions in the tech industry.
Company specializes in providing customer service solutions for tech companies
Known for their innovative approach to customer service
Have a strong reputation for excellent customer satisfaction
Offer a range of services including live chat support, email support, and phone support
I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.
Had to write an essay on the given topic.
There was a chat conversation and we had to help the customer by resolving the issue.
(1 Question)
- Q1. Why I wanted to join WNS?
Southerland Global Interview FAQs
Tell us how to improve this page.
Southerland Global Interviews By Designations
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Southerland Global Customer Service Associate Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
Southerland Global Customer Service Associate Reviews and Ratings
based on 1 review
Rating in categories
Godrej Industries
Tata Group
Reliance Industries
Aditya Birla Group
- Home >
- Interviews >
- Southerland Global Interview Questions >
- Southerland Global Customer Service Associate Interview Questions
