Southerland Global BPO job Interview Questions and Answers

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced professional with a strong background in BPO operations.
• I have worked in the BPO industry for over 5 years, handling various roles and responsibilities.

• I have excellent communication and problem-solving skills, which are essential in a BPO environment.

• I am proficient in using different software and tools commonly used in BPO operations, such as CRM systems and call center software.

• I hav...read more
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Q2. About family background
Ans. We are three in my family myself my mom and elder brother ,my mom is a house maker
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Q3. Any experience in job
Ans. 
Yes, I have experience in a BPO job.
• I have worked as a customer service representative for a BPO company for 2 years.

• During my time in the BPO job, I handled customer inquiries, resolved complaints, and provided product information.

• I have experience in using CRM software and maintaining accurate records of customer interactions.

• I consistently met or exceeded the set targets for customer satisfaction and call resolution...read more
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Q4. What are your salary expectations
Ans. 
I expect a competitive salary based on my skills, experience, and the industry standards.
• Research the average salary range for similar positions in the industry

• Consider your skills, experience, and qualifications

• Be flexible and open to negotiation

• Avoid giving a specific number, instead mention your expectations are in line with industry standards
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Q5. What are your strength and weekness
Ans. 
My strength is my ability to communicate effectively and my weakness is my tendency to be a perfectionist.
• Strength: Effective communication skills

• Weakness: Perfectionism

• Strength: Ability to handle difficult customers

• Weakness: Difficulty in delegating tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience with slow processes
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Q6. Why are you looking for change
Ans. 
Seeking new opportunities for growth and career advancement.
• Looking for a challenging role that allows me to utilize my skills and experience

• Seeking a company with a positive work culture and opportunities for professional development

• Want to explore new industries and broaden my knowledge

• Desire for better work-life balance and flexibility

• Seeking higher compensation and benefits
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Q7. Where do you see yourself in 5yrs
Ans. 
In 5 years, I see myself in a leadership role within the BPO industry, utilizing my skills and experience to drive growth and success.
• I envision myself as a team leader, managing a group of talented individuals and guiding them towards achieving their goals.

• I plan to further develop my expertise in BPO operations and strategy, taking on more responsibilities and contributing to the company's overall success.

• I aim to be...read more
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Q8. Why should we hear you
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Q9. About your friends in college
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Q10. About your college days
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Q11. Whats your skills knowledge
Ans. 
I have strong skills and knowledge in BPO operations and processes.
• Proficient in handling customer inquiries and resolving issues

• Excellent communication and interpersonal skills

• Ability to multitask and work under pressure

• Familiarity with CRM software and data entry

• Experience in upselling and cross-selling products/services
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Iam a fresher no assignments