SoftNice B.P.O Interview Questions and Answers

The process of work in BPO involves receiving and handling customer inquiries and providing solutions.

• Receiving customer inquiries through various channels such as phone, email, or chat

• Gathering necessary information from the customer to understand their issue

• Providing solutions or escalating the issue to a higher authority if necessary

• Maintaining records of customer interactions and solutions provided

• Following company...read more