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SoftNice B.P.O Interview Questions and Answers

Updated 10 Sep 2021

SoftNice B.P.O Interview Experiences

1 interview found

B.P.O Interview Questions & Answers

user image Anonymous

posted on 10 Sep 2021

I applied via Company Website and was interviewed in Aug 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is the process of work
  • Ans. 

    The process of work in BPO involves receiving and handling customer inquiries and providing solutions.

    • Receiving customer inquiries through various channels such as phone, email, or chat

    • Gathering necessary information from the customer to understand their issue

    • Providing solutions or escalating the issue to a higher authority if necessary

    • Maintaining records of customer interactions and solutions provided

    • Following company...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview wanted to test my knowledge and communication skills .

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. First-round is the technical round and aptitude which is an online test logical question is a more technical question related to C# coding one question and others are about OOPS and all SQL question like ...

Interview Preparation Tips

Round: Test
Experience: The questions were of medium to high difficulty. What set this test apart was the fact that each question had different weightage ranging from 0.5 to 3 marks per question. Time was a major factor. So my strategy was to attempt all the 1 and 1.5 marks questions which constitute the major chunk of the paper in around 40 minutes and spend the remaining 20 minutes for the 2 and 3 mark questions. I did not even bother reading the 0.5 mark questions. The 2 and 3 mark questions were difficult and those will differentiate you from others. 1600 students wrote the test and only 86 got shortlisted for the next round.
Duration: 60 minutes
Total Questions: 40

Round: Technical Interview
Experience: I was asked to write a C program to print the Fibonacci sequence and a basic SQL query. Apart from this I was asked a puzzle and other questions related to my resume. Out of the 86, only 26 students were called for the next round which again was a technical interview.

Round: Technical Interview
Experience: This was similar to the first technical interview. I had to write a C program to print the prime numbers between 1 and 100 and a puzzle was asked again. Apart from this a guesstimate to find the number of cars between 2 places was asked and a scenario based question too was asked. These were followed by resume related questions.

Round: HR Interview
Experience: All the 26 students who attended the second technical round were allowed to attend HR round as well. This was just for 4 - 5 minutes. I was asked about my family background and why I should be hired. My fondest memories from school days were asked too. Finally offer letter was given to 10 students out of the 1600 who wrote the test :P

General Tips: Just keep a calm head and attempt the questions. Ask for time to think if you are not able to answer the questions immediately. Be bold and confident. That is sufficient :)
Skills: Puzzle Solving Capability, Ability To Think, SQL, C Programming
College Name: VIT Vellore

I applied via LinkedIn and was interviewed in Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. I have been questioned on AEM Concepts, Sling Models, schedulers, servlets, OSGI services
  • Q2. Be prepared for most of the concepts in AEM

Interview Preparation Tips

Interview preparation tips for other job seekers - The overall interview experience was very good.

I applied via Apna Jobs and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Coding Test 

Easy to score in coding test. 3 questions of easy medium and hard level

Round 2 - Aptitude Test 

English and aptitude test

Round 3 - One-on-one 

(1 Question)

  • Q1. Technical interview on college project and basic ds and algo questions. Asked binary search and some questions on C++
  • Ans. I explained in detail about my college project. Starting questions were in that.
  • Answered Anonymously
Round 4 - HR 

(1 Question)

  • Q1. Nothing much just a very informal conversation about college.
  • Ans. A very casual conversation and nothing technical.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Credera Associate Software Engineer interview:
  • Ds and algo
  • C++
  • Java
Interview preparation tips for other job seekers - Just be confident and prepare your college project thoroughly.

I applied via Naukri.com and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Java Basics,Cloud Basics,simple level codes,API related question

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep the basics clear, OOPS DS concepts,REST API Concepts will help
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How to configure vpn
  • Ans. 

    To configure a VPN, you need to set up a VPN server, create user accounts, configure client devices, and establish secure connections.

    • Set up a VPN server using software like OpenVPN or Windows Server

    • Create user accounts with unique credentials for accessing the VPN

    • Configure client devices to connect to the VPN server using the provided credentials

    • Establish secure connections by encrypting data transmitted over the VPN

  • Answered by AI
  • Q2. System slowness how to resolve
  • Ans. 

    To resolve system slowness, check for hardware issues, optimize software, update drivers, and monitor resource usage.

    • Check for hardware issues such as low memory or CPU usage

    • Optimize software by removing unnecessary programs or services

    • Update drivers for hardware components

    • Monitor resource usage to identify bottlenecks

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - only immediate joiners

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. General HR questions also a little bit about my experience
Round 2 - Technical 

(1 Question)

  • Q1. .net general questions like ref vs out, interface vs abstract class
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Coding Test 

3 SQL questions of basic, intermediate and advance level respectively.

Round 2 - Technical 

(1 Question)

  • Q1. Technical Questions related to past work
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation and offer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and confident.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What are the design patterns in c#
  • Ans. 

    Design patterns in C# are reusable solutions to common problems in software design.

    • Some common design patterns in C# include Singleton, Factory, Observer, and Strategy.

    • Singleton pattern ensures a class has only one instance and provides a global point of access to it.

    • Factory pattern creates objects without specifying the exact class of object that will be created.

    • Observer pattern defines a one-to-many dependency betwee...

  • Answered by AI

Skills evaluated in this interview

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