SmartStream RDU Senior Specialist Interview Questions and Answers

SLA stands for Service Level Agreement, which is a contract between a service provider and a customer that outlines the level of service expected.

• SLA defines the level of service a customer can expect from a service provider

• It outlines the metrics that will be used to measure the service provided

• SLAs are commonly used in IT and telecommunications industries

• Examples of SLA metrics include uptime, response time, and reso

Blue screen error is a system error that occurs in Windows operating system.

• Also known as Blue Screen of Death (BSOD)

• Occurs when the system encounters a critical error and cannot recover

• Usually caused by hardware or software issues

• Displays a blue screen with error message and system information

• Requires a system restart to fix the issue

Hardware issues can be checked by running diagnostic tests, checking for physical damage, and updating drivers.

• Run diagnostic tests to identify any hardware issues

• Check for physical damage such as cracks or loose connections

• Update drivers to ensure they are functioning properly

• Use specialized hardware diagnostic tools to identify specific issues

• Check system logs for any error messages related to hardware

• Test individual...read more

ServiceNow is a cloud-based platform that provides IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM) solutions.

• ServiceNow helps organizations streamline their IT operations and improve efficiency.

• It offers a range of modules including incident management, problem management, change management, and asset management.

• ServiceNow also provides a platform for building custom app...read more