SKS Business Services Technical Support Manager Interview Questions, Process, and Tips

I always prioritize local support users and ensure their issues are resolved promptly.

• I establish a good rapport with them to understand their needs better.

• I provide them with clear instructions and follow up to ensure their issues are resolved.

• I train them on basic troubleshooting techniques to minimize future issues.

• I document their issues and resolutions for future reference.

• I escalate their issues to higher authori

The time taken to answer a call depends on the nature of the call and the urgency of the issue.

• The time taken to answer a call can vary depending on the complexity of the issue.

• If the call is urgent, it should be answered as soon as possible.

• If the call is not urgent, it can be answered within a reasonable timeframe.

• The goal is to provide excellent customer service while also efficiently resolving issues.

• The time taken...read more

I would first try to determine the cause of the booting issue and then provide troubleshooting steps to resolve the issue.

• Ask the user if they see any error messages or if the computer makes any unusual sounds during the boot process

• Instruct the user to try booting in safe mode or using a bootable USB drive

• If the issue persists, walk the user through checking hardware components such as the hard drive or RAM

• If necessar...read more

To create users on Ad, follow these steps:

• Open Active Directory Users and Computers

• Right-click on the domain and select 'New' and then 'User'

• Enter the user's information, such as name and password

• Click 'Next' and then 'Finish' to create the user

To create a security group and apply it to a shared folder, follow these steps:

• Open the Active Directory Users and Computers console

• Create a new security group

• Add the desired users to the group

• Right-click on the shared folder and select Properties

• Go to the Security tab and click Edit

• Click Add and enter the name of the security group

• Select the appropriate permissions for the group

• Click OK to save the changes

To build a server with AD, install Windows Server OS, configure network settings, install AD DS role, and create domain.

• Install Windows Server OS on the server machine

• Configure network settings including IP address, subnet mask, and default gateway

• Install Active Directory Domain Services (AD DS) role on the server

• Configure AD DS by creating a new domain or joining an existing domain

• Configure DNS settings for the domain

• ...read more