Sinhal Classes Brach Operation Manager Interview Questions and Answers

Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
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Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. Introduce about college experience?
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Q2. Some hidden things you liked in your management?
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Choose your own topic and explain to others?

Q1. How much salary do you expect?
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Q2. Why should we hire you?
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Q1. Basic questions
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Q2. Understand about roles and responsibilities
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Q1. About pervious experience and family details are you okay extra work hours without pay
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Q2. Banking process
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Basic maths and mental ability

Q1. Why do you want to join our company?
Ans. 
I am impressed by your company's reputation for innovation and growth in the industry.
• I admire the company's commitment to excellence and continuous improvement.

• I am excited about the opportunity to contribute to a dynamic and forward-thinking team.

• I believe my skills and experience align well with the company's goals and values.
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Q2. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in a 20% increase in profitability

• Strong leadership skills with a focus on team collaboration and performance improvement
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Aptitude test to check grammer knowledge and some basic math questions

Q1. Self introduction
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Q2. Questions based on resume
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Q3. Where do you see yourself after 5 years from now?
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Cont, logical and English

Q1. Past projects handed
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Q2. Some situations based questions
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Q3. Excel knowledge
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Q4. Analytical approch
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Q1. Relocation, negotiation
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Q1. Self introduction
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Q2. Various types of insurance
Ans. 
Various types of insurance include health, life, auto, home, and disability insurance.
• Health insurance covers medical expenses and treatments.

• Life insurance provides financial protection to beneficiaries in case of the insured's death.

• Auto insurance covers damages and liabilities related to vehicles.

• Home insurance protects against damages to the home and belongings.

• Disability insurance provides income replacement if th
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Q3. Reason for choosing NTT Data
Ans. 
Chose NTT Data for its reputation, global presence, and opportunities for growth.
• Reputation for providing innovative solutions in IT services

• Global presence with offices in multiple countries

• Opportunities for career growth and development

• Positive reviews from current employees
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Q1. Major strength and weekness
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Q2. Salary expectations
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Q3. Basic healthcare questions
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Q1. What is the corporate action ?
Ans. 
Corporate action refers to events initiated by a publicly traded company that impact its shareholders and securities.
• Corporate actions can include dividends, stock splits, mergers, acquisitions, rights issues, and more

• These actions can affect the value of securities and the rights of shareholders

• Shareholders need to be informed about corporate actions to make informed decisions about their investments
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Q2. What is the stock split ?
Ans. 
A stock split is a corporate action in which a company divides its existing shares into multiple shares to increase liquidity and make the stock more affordable.
• Stock split does not change the overall value of the company

• Common stock splits include 2-for-1, 3-for-1, or 3-for-2 ratios

• Investors receive more shares at a lower price per share after a stock split
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