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Sinhal Classes Brach Operation Manager Interview Questions and Answers
Sinhal Classes Brach Operation Manager Interview Experiences
1 interview found
I applied via Approached by Company and was interviewed before Feb 2017. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced professional with a strong background in branch operations management.
Over 5 years of experience in managing branch operations, including staff supervision and customer service
Proven track record of increasing efficiency and profitability through strategic planning and process improvement
Strong leadership skills with the ability to motivate and develop teams to achieve goals
Excellent co...
- Q2. Director round
Interview Preparation Tips
Experience: Asked about the company
And when can I join
General Tips: It was short and simple yet took very long time. As the director was late to the office
Skills: Communication And Confidence, Body Language, Problem Solving, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
Top trending discussions
Interview questions from similar companies
Umesh yadav
Selected
(2 Questions)
- Q1. What is the team size you are handling?
- Ans.
I am currently handling a team of 15 members.
Team size: 15 members
Responsible for overseeing daily operations and ensuring team productivity
Assigning tasks, providing guidance, and resolving any issues within the team
- Q2. How will you handle if a user is not performing?
- Ans.
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
Provide constructive feedback to the user regarding their performance issues
Set clear expectations and goals for improvement
Offer support and training to help the user improve
Implement a performance improvement plan if necessary, with regular check-ins...
(2 Questions)
- Q1. Explain your KRAs?
- Ans.
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
Setting and achieving operational goals
Ensuring smooth day-to-day operations
Managing team performance and productivity
Implementing process improvements
Monitoring and analyzing key performance indicators (KPIs)
- Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
- Ans.
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
Client's SLA is 99.9% uptime
Communicate with client immediately if SLA is missed
Investigate root cause of SLA miss
Implement corrective actions to prevent future SLA misses
Team Lead Operations Interview Questions & Answers
Teleperformance
Tulsi rajput
posted on 2 Jul 2024
Selected
I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record of leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. KIPs discussion
(2 Questions)
- Q1. Attrition and shrinkage explain
- Ans.
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.
Both attrition and shrinkage can have a negative impact on operational efficiency ...
- Q2. Problem solving questions
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record in leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. Explain BPO KPIs
- Ans.
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.
Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.
These KPIs help BPO companies track and improve their operational e...
Interview Preparation Tips
Branch Operation Executive Interview Questions & Answers
HDB Financial Services
Anonymous
posted on 15 Feb 2025
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Self introduction
- Q2. Work experience
Interview Preparation Tips
Team Lead Operations Interview Questions & Answers
Sutherland Global Services
ashitosh sabbanwar
posted on 15 Jun 2024
(2 Questions)
- Q1. Introduce about college experience?
- Q2. Some hidden things you liked in your management?
Choose your own topic and explain to others?
(2 Questions)
- Q1. How much salary do you expect?
- Q2. Why should we hire you?
Interview Preparation Tips
Operations Executive Interview Questions & Answers
Hexaware Technologies
Anonymous
posted on 8 Jan 2025
(2 Questions)
- Q1. Basic dip check
- Q2. Genaral concepts
Interview Preparation Tips
Free learn english to speak fluent thats enough learning capabilities is important
Basic maths and mental ability
(2 Questions)
- Q1. Why do you want to join our company?
- Ans.
I am impressed by your company's reputation for innovation and growth in the industry.
I admire the company's commitment to excellence and continuous improvement.
I am excited about the opportunity to contribute to a dynamic and forward-thinking team.
I believe my skills and experience align well with the company's goals and values.
- Q2. Tell me about yourself
- Ans.
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
Over 10 years of experience in operations management
Successfully implemented cost-saving initiatives resulting in a 20% increase in profitability
Strong leadership skills with a focus on team collaboration and performance improvement
(1 Question)
- Q1. What are your reasons for wanting to be hired for this role?
- Ans.
I am passionate about operations and eager to contribute my skills and experience to help streamline processes and improve efficiency.
I have a strong background in operations management, with experience in optimizing workflows and implementing cost-saving measures.
I am detail-oriented and excel at problem-solving, which will allow me to identify areas for improvement and implement effective solutions.
I am excited about...
Shone Joseph
Aptitude test to check grammer knowledge and some basic math questions
(3 Questions)
- Q1. Self introduction
- Q2. Questions based on resume
- Q3. Where do you see yourself after 5 years from now?
Interview Preparation Tips
- Aptitudes
- Typing Speed
Selected
I applied via Job Portal and was interviewed in Jan 2024. There were 3 interview rounds.
Cont, logical and English
(4 Questions)
- Q1. Past projects handed
- Q2. Some situations based questions
- Q3. Excel knowledge
- Q4. Analytical approch
(1 Question)
- Q1. Relocation, negotiation
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