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I applied via Recruitment Consulltant and was interviewed in May 2023. There were 2 interview rounds.
Handling difficult customer situations requires empathy, active listening, and problem-solving skills.
Stay calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Offer solutions or alternatives to resolve the issue
Follow up to ensure customer satisfaction
Aftersales services can be generated by offering warranties, providing customer support, conducting follow-up surveys, and offering maintenance services.
Offer warranties for products to ensure customer satisfaction and peace of mind.
Provide excellent customer support through various channels such as phone, email, and live chat.
Conduct follow-up surveys to gather feedback and improve the quality of aftersales services.
O...
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I applied via Walk-in and was interviewed before May 2021. There were 3 interview rounds.
Stand out among the crowd with out of the box ideas.
I applied via Referral and was interviewed before Apr 2021. There were 3 interview rounds.
I applied via Job Portal and was interviewed before Dec 2021. There were 3 interview rounds.
I applied via LinkedIn and was interviewed before Mar 2021. There were 3 interview rounds.
I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
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I applied via Naukri.com and was interviewed in May 2021. There were 4 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Jan 2021. There were 3 interview rounds.
based on 1 interview
Interview experience
Field Service Engineer
14
salaries
| ₹7.7 L/yr - ₹13 L/yr |
Key Account Manager
5
salaries
| ₹25 L/yr - ₹37.2 L/yr |
Service Engineer
5
salaries
| ₹7.2 L/yr - ₹10.3 L/yr |
Assistant Manager
4
salaries
| ₹11 L/yr - ₹12 L/yr |
Project Manager
4
salaries
| ₹21 L/yr - ₹21.7 L/yr |
TCS
Accenture
Wipro
Cognizant