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Quality is the degree of excellence of a product or service that meets or exceeds customer expectations.
Quality is meeting or exceeding customer expectations
It involves consistency, reliability, and durability
It is achieved through continuous improvement and adherence to standards
Examples include defect-free products, timely delivery, and excellent customer service
Quality can be assured through proper planning, implementation, and monitoring of quality control measures.
Develop and implement a quality management system
Conduct regular quality audits
Ensure compliance with industry standards and regulations
Provide training and support to employees
Use statistical process control to monitor quality
Implement corrective and preventive actions
Engage in continuous improvement efforts
Yes, QC is a subset of QA that focuses on product testing and inspection.
QA is a broader concept that encompasses all activities that ensure quality, while QC is limited to testing and inspection.
QC involves checking the product against predetermined standards and specifications.
QA involves the entire process of ensuring quality, including planning, implementation, and monitoring.
QC is reactive, while QA is proactive.
E...
A quality manager ensures that an organization's products or services meet the established quality standards.
Develop and implement quality control systems
Ensure compliance with industry regulations and standards
Identify and resolve quality-related issues
Train and educate employees on quality standards and procedures
Collaborate with other departments to improve overall quality
Conduct audits and inspections to ensure qua...
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