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Shoppers Stop Retail Operations Manager Interview Questions and Answers for Experienced
Shoppers Stop Retail Operations Manager Interview Experiences for Experienced
2 interviews found
Selected
I applied via LinkedIn and was interviewed before May 2023. There were 3 interview rounds.
(3 Questions)
- Q1. As i rejoined so only askes regarding previous job details
- Q2. Tell me about yourself, previous experience, family
- Q3. Why you want to change so early
(3 Questions)
- Q1. How will you increase business
- Ans.
I will increase business by implementing targeted marketing strategies, optimizing operations for efficiency, and enhancing customer experience.
Implement targeted marketing strategies to reach new customers and retain existing ones
Optimize operations for efficiency to reduce costs and improve productivity
Enhance customer experience through personalized service and improved store layout
Introduce loyalty programs to ince...
- Q2. How you will increase UPT, conversion and bill size
- Ans.
To increase UPT, conversion, and bill size, I will focus on training staff, implementing upselling techniques, and analyzing customer data.
Provide comprehensive training to staff on product knowledge and sales techniques
Implement upselling and cross-selling strategies to increase bill size
Analyze customer data to identify trends and tailor marketing strategies accordingly
- Q3. What you will add from your past experiences
(5 Questions)
- Q1. Why you want to change so quick from your last job
- Q2. Tell me about your KPIs and KRAs in current role
- Q3. Give any example of excellent customer service
- Ans.
A customer service representative going above and beyond to help a customer with a complex issue.
Listening attentively to the customer's problem
Showing empathy and understanding towards the customer
Taking proactive steps to resolve the issue efficiently
Following up with the customer to ensure satisfaction
- Q4. Give any examples of any worst situation at workplace you faced and how you handled.
- Q5. Anything in your current organisation you found wrong and what you did to make that correct.
Selected
I applied via Referral and was interviewed before Jul 2023. There were 3 interview rounds.
Logical reasoning and grammer
(2 Questions)
- Q1. Explain you current role and share some achievements within 1 year
- Q2. Example related to digital Davy and agility
KPI improvement plan
Interview Preparation Tips
- Sales cordinator
- Management
- Customer Service
- Process Management
- Cost Control
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Interview questions from similar companies
Retail Operations Manager Interview Questions & Answers
Vishal Mega Mart
Anonymous
posted on 15 Jan 2023
Selected
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
(7 Questions)
- Q1. Self introduction and Previous company experience
- Q2. Team management, how to cost control previous company monthly sale , abv , conversion , basket size, pspf ,kpi part
- Q3. Previous company experience and designation,and ctc
- Q4. How to give growth to complete out of all expenses
- Ans.
To give growth to complete out of all expenses, focus on increasing revenue and optimizing expenses.
Increase sales through effective marketing and sales strategies
Reduce unnecessary expenses by analyzing and optimizing operations
Negotiate better deals with suppliers to reduce costs
Implement cost-saving measures such as energy-efficient equipment
Invest in technology to streamline operations and improve efficiency
- Q5. Good 5 qualities for drive sale and management
- Ans.
Good qualities for driving sales and management
Excellent communication skills
Strong leadership abilities
Ability to motivate and inspire team members
In-depth knowledge of products and services
Effective problem-solving skills
- Q6. Chalange S in life and wt is aim
- Ans.
My biggest challenge was overcoming my fear of public speaking. My aim is to become a successful retail operations manager.
Overcoming fear of public speaking through practice and training
Setting goals and working towards them
Continuously learning and improving skills
Building strong relationships with team members and customers
Driving sales and profitability through effective operations management
- Q7. How to Store planned in festive season
- Ans.
Store festive season inventory strategically to maximize sales and minimize waste.
Analyze sales data from previous years to determine which products are most popular during the festive season.
Ensure that there is enough storage space for the inventory and that it is easily accessible for restocking.
Implement a first-in, first-out (FIFO) system to prevent spoilage and waste.
Consider offering promotions or discounts on s...
Interview Preparation Tips
- Interview Coordination
Retail Operations Manager Interview Questions & Answers
Vishal Mega Mart
Anonymous
posted on 28 Jan 2024
Selected
I applied via Walk-in and was interviewed in Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Introduction and current company detail
I applied via Approached by Company and was interviewed in Jul 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
All kip descartion Arm and senior management
- Q1. What is the reason job exit previous company
Interview Preparation Tips
I applied via Referral and was interviewed before Dec 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. As per experience, No question are were asked in simple manners, because retail life is not at all simple.
- Q2. For answering to any questions, You need to be very cool and calm. Because you will get, if and but. I hope you understand, exactly what I mean to say. But basic rules is being confidence. No matter what ...
- Q3. If ebita is down, what is basic plans, stores conversion is down, IPCm, ATS, DOWN. ---MY ANSWER IS TO GET BASIC RIGHT, REST ALL THE KPI WILL BE FULL FILLED AUTOMATICALLY. Staff to staff marking is very mu...
- Ans.
To address the issue of declining EBITA and store conversion, focus on improving basic operations and key performance indicators (KPIs).
Ensure basic operations are running smoothly
Identify and address any issues affecting store conversion
Improve IPCm (Items Per Customer) and ATS (Average Transaction Size)
Prioritize staff training and development
Motivate and engage the team to enhance performance
Implement strategies to ...
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About the background and professional must and should speak in complete English
Interview Preparation Tips
I applied via AmbitionBox and was interviewed before Aug 2021. There was 1 interview round.
(3 Questions)
- Q1. Why are you searching for higher growth and other factors
- Q2. Better operations and bright future there's are basic & fundamental facts for each every one
- Q3. Why are you going now
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.
Discussion regarding routine activity of stores and getting solution for one topic related to storage of material in safe manner.
(3 Questions)
- Q1. X Size of warehouse how to handle?
- Q2. What is the definition of non moving inventory?
- Q3. How to segregation the material?
- Ans.
Material can be segregated based on various factors such as type, size, quality, and usage.
Segregate material based on its type, such as separating clothing from electronics.
Consider segregating material by size, for example, separating small items from large ones.
Quality can be a factor for segregation, like separating damaged or defective items.
Segregate material based on its usage, such as separating items for sale
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Introduce myself
- Q2. Specialization
Interview Preparation Tips
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Shoppers Stop Retail Operations Manager Interview Process for Experienced
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