ShipBob Interview Questions and Answers

Q1. What are your current responsibilities in your company, and how do you manage your Key Performance Indicators (KPIs) while handling queues and dealing with difficult merchants through chat, emails, and cal...read more
Ans. 
I manage merchant relationships, KPIs, and resolve issues through effective communication across various channels.
• Monitor KPIs such as response time and resolution rate to ensure efficiency.

• Utilize a ticketing system to prioritize and manage incoming queries effectively.

• Implement a structured approach to handle difficult merchants, such as active listening and empathy.

• For example, when a merchant expresses frustration,...read more
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Q2. Are you flexible in extending shifts and working with rotational week-offs, given that the process is extensive and requires a research-oriented approach for providing support?
Ans. 
I am flexible with shift extensions and rotational week-offs to support the extensive research-oriented process.
• I understand the importance of flexibility in a dynamic work environment.

• In my previous role, I often adjusted my schedule to meet project deadlines.

• I am committed to providing the best support, even if it means working extra hours.

• I have experience working in teams that required rotational shifts, which help
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Q3. CSATs are the base of job. If you receive 2 DSATs in a month you will be fired right away. Job security is minimal you have to work by your skin & bones to keep your job safe.
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Q1. Why do you want to shipbob?
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Q2. What are the skills you have and how do you rate yourself?
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SQL Case study to solve 3-4 queries

Q1. Asked basic web concept?
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Q2. Dom, jwt, jquery, react
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Q1. Walkthrough of your profile
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Q2. All about your journey and insights about the company
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