ShipBob Customer Success Manager Interview Questions and Answers

Q1. Basic usual questions were asked related to educational background
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Q1. Some personality & situation based questions were asked
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Q1. All questions related to procurement process
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Q2. Some questions related to family background and current job profile
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Q1. All questions related to procurement and budget management
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Q2. Some questions related about price management,
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Q1. Ask about your CTC , salary expectation, and location
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Q1. What is Cycle count
Ans. 
Cycle count is a method of inventory management where a small subset of inventory is counted on a regular basis to ensure accuracy.
• Cycle count helps to identify and correct discrepancies in inventory records.

• It is typically done on a regular basis, such as daily, weekly, or monthly.

• Cycle counting is more efficient than traditional physical inventory counts, as it only focuses on a small portion of inventory at a time.

• F...read more
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Q1. Hindi language is must
Ans. I said I can read but not preferred to speak and write
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Q2. How many years experience
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Q3. Work roles and responsibilities
Ans. I am responsible to customer query and I need to sort out the issue with out any escalate
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Q4. What is the notice period time
Ans. 
The notice period time refers to the amount of time an employee must give before leaving their current position.
• Notice period time can vary depending on company policy and employment contract.

• Typical notice periods range from 2 weeks to 3 months.

• Some companies may require longer notice periods for higher-level positions.

• Employees are expected to work during their notice period unless otherwise agreed upon.

• Notice period...read more
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Q5. What is the previous salary package
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Q6. Where are you staying
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Q7. Why you searching to job opportunity
Ans. I told my dreams to work in manufacturing company, forwarder company
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Round duration - 45 Minutes
Round difficulty - Medium

Q1. Design a class booking application for students.
Ans. 
A class booking application for students to schedule and manage their classes.
• Create a class booking system where students can view available classes, book classes, and manage their schedule.

• Include features like class search, class details, booking confirmation, and calendar view.

• Implement user authentication to ensure only registered students can book classes.

• Allow students to cancel or reschedule classes with proper...read more
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Round duration - 60 Minutes
Round difficulty - Medium

The interviewer understand the current problem statement I was working on. 
Asked the clarifying questions and alternative approaches to solve the same and their tradeoffs.
Also, asked about the technologies I was using in depth and reason for choosing the same.

Q1. 
Gas Tank Problem Statement
You have a car with a gas tank of infinite capacity. There are 'N' gas stations located along a circular route, numbered from 0 to N-1. You begin your journey with an empty tank...read more
Ans. 
Find the starting gas station index to complete a circular route with gas and cost arrays.
• Iterate through gas stations, keeping track of gas remaining after each station

• If gas remaining is negative, reset starting station to current station + 1

• If total gas remaining at the end is greater than or equal to total cost, return starting station index
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Round duration - 45 Minutes
Round difficulty - Medium

This round was their with the CTO and was mostly the culture fitment round.

Round duration - 30 Minutes
Round difficulty - Easy

This round was with the cofounder and was mostly culture fitment.

Q1. Tell me about a time when you had to adapt to a changing situation or priority
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Q2. Tell me about a time when you had to communicate complex information to a non-technical audience
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