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SHARE Microfin Customer Care Executive Interview Questions and Answers

Updated 21 Jun 2024

SHARE Microfin Customer Care Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. General questions about yourself?
  • Q2. Why do you want to join this company after you qualifying this much of education?
Round 3 - One-on-one 

(3 Questions)

  • Q1. What do you know about your field or you applied position ?
  • Q2. Why you choose this company what do you know about the company ?
  • Q3. Some methodology questions

Interview questions from similar companies

I applied via Campus Placement and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Good nice
best place to work

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic HR Questions were asked
Round 3 - Technical 

(1 Question)

  • Q1. Technical related questions from subject matter expert

Interview Preparation Tips

Interview preparation tips for other job seekers - Be presentable and look out for jd before appearing for face to face interview
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General self introduction
Round 3 - Aptitude Test 

Versant Test English grammar and pronounciation

Round 4 - One-on-one 

(1 Question)

  • Q1. Operations Manager round everything about us n previous work experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - NEVER AGREE FOR A THIRD PARTY PAYROLL always go for it if it's direct hire from OSB INDIA
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide more details about your experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Handled customer inquiries via phone, email, and in person

    • Resolved customer issues efficiently and effectively

    • Provided excellent customer support and ensured customer satisfaction

    • Trained new team members on customer service best practices

  • Answered by AI
  • Q2. What are your expectations regarding this position?
  • Ans. 

    I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.

    • Expect to handle customer inquiries and issues professionally

    • Strive to meet or exceed customer satisfaction goals

    • Work collaboratively with team members to improve overall customer experience

  • Answered by AI
Round 2 - Case Study 

Strategies for managing customer experience in account management.

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service professional with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm under pressure and handle difficult customers

    • Proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. Explain about your professional experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.

    • Managed customer inquiries via phone, email, and in-person

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product support and information to customers

    • Collaborated with other departments to ensure customer satisfaction

    • Utilized CRM systems to track cust

  • Answered by AI
Round 2 - Aptitude Test 

Versant test. Minimum cutoff is 65/100

Round 3 - Behavioral 

(2 Questions)

  • Q1. Walk me through your resume?
  • Ans. 

    I have a diverse background in customer service roles, showcasing strong communication and problem-solving skills.

    • Started my career as a customer service representative at XYZ Company

    • Promoted to team leader role due to exceptional performance in resolving customer issues

    • Completed a customer service training program to enhance skills

    • Currently working as a Customer Service Officer at ABC Company

  • Answered by AI
  • Q2. Given scenarios and asked how you deal with that scenario?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with the answers and go through the JD throughly
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Detail questions on Companies Act
  • Q2. Details on Companies Act
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why should we hire
  • Ans. 

    I have a proven track record of delivering exceptional customer service, leading teams to success, and improving customer satisfaction.

    • I have X years of experience in customer service management.

    • I have successfully implemented strategies that have improved customer satisfaction ratings by X%.

    • I have a strong leadership skills and have effectively managed and motivated teams to achieve goals.

    • I am passionate about providi...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduce youself
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation

I applied via Referral and was interviewed before Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. For KPO field, you're gonna be asked majority about, overview of Derivatives, Capital Markets, collateral, trade life cycle, bond, equities, paydown, redemption, trade date and settlement date, Golden rule...
  • Q2. Prepare for below, - Venture Capital - is a form of private equity financing that investors provide to startup companies and small businesses that are believed to have long-term growth potential and such c...

Interview Preparation Tips

Interview preparation tips for other job seekers - Watch out for above concepts

Interview Questionnaire 

1 Question

  • Q1. Derivatives future forward swap option mutual fund debenture equity bad dates corporate action primary market secondary market money market capital market difference between primary market and secondary ma...

SHARE Microfin Interview FAQs

How many rounds are there in SHARE Microfin Customer Care Executive interview?
SHARE Microfin interview process usually has 3 rounds. The most common rounds in the SHARE Microfin interview process are Resume Shortlist, HR and One-on-one Round.

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SHARE Microfin Customer Care Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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SHARE Microfin Customer Care Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

3.0

Skill development

5.0

Work-life balance

3.0

Salary

3.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
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