SHARE Microfin Customer Care Executive Interview Questions and Answers

Q1. Can you provide more details about your experience?
Ans. 
I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
• Handled customer inquiries via phone, email, and in person

• Resolved customer issues efficiently and effectively

• Provided excellent customer support and ensured customer satisfaction

• Trained new team members on customer service best practices
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Q2. What are your expectations regarding this position?
Ans. 
I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.
• Expect to handle customer inquiries and issues professionally

• Strive to meet or exceed customer satisfaction goals

• Work collaboratively with team members to improve overall customer experience
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Strategies for managing customer experience in account management.