Shail Health Care Service Engineer Interview Questions, Process, and Tips

Q1. They ask me what are major problems of all analytical instruments in lab and how to diagnose the problem to resolve
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Q2. There is so many questions I have faced on that interview
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Q1. Talk about yourself,,hear you literally have to talk about your experience and also education background,and they also want to know more about your family background ,if your married,children since it’s mo...read more
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Q2. How do you handle irate customers. Stay calm,actively listen to the customer,acknowledge the customers problem,sympathise and empathise with the customer,give solution to the customer problem,and incase it...read more
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Q1. Introduce yourself What is your hobbies
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Q1. Resume related questions Why did u choose this field
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Q2. They will check your communication so be bold and answer all the question
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Versant test
This is easy round

Q1. Tell me about yourself?
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Q2. Do you know about Excel?
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Q1. Tell me about yourself
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Q2. Total experience in service Desk
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Q1. They ask me what are major problems of all analytical instruments in lab and how to diagnose the problem to resolve
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Q2. There is so many questions I have faced on that interview
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Q1. Why are you looking for a change?
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Q2. Tell me about yourself.
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues efficiently

• Familiar with CRM systems and handling customer inquiries via phone, email, and in person
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Q2. Why do you want in Customer Service
Ans. 
I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, able to understand and address customer concerns.

• I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

• I find satisfaction in providing excellent service and creating positive experiences
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Q1. What is Customer Service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q2. Why do you want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
• I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

• I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

• I am excited about the opportunities for growth and development that Wipro offers
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills, ability to remain calm under pressure

• Proficient in handling customer inquiries, complaints, and feedback

• Familiar with using CRM systems
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Q2. What makes you special
Ans. 
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
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