SGT University General Manager Interview Questions and Answers

STAR method - Situation, Target, action, results .
Always start with situation and Target.
Then u can define your actions and the results achieved.
This will give interviewer clear picture.

2nd round- HR negotiation.

Q1. Past proud moment in your carrier
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Q2. Past failure in your carrier
Ans. 
I failed to meet sales targets in my previous role due to lack of proper market research.
• Lack of proper market research led to incorrect sales projections

• Did not adjust sales strategy in time to meet changing market demands

• Implemented new market research methods to improve accuracy of sales projections

• Successfully met sales targets in subsequent quarters
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Q1. How you can increase customer satisfaction
Ans. 
To increase customer satisfaction, focus on improving customer service, personalizing experiences, and addressing feedback promptly.
• Train and empower employees to provide excellent customer service

• Offer personalized recommendations and tailored solutions

• Implement a system to gather and analyze customer feedback

• Respond to customer complaints and concerns promptly and effectively

• Provide proactive communication and update...read more
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Q2. Essential tools to minimise cost
Ans. 
The essential tools to minimize cost include budgeting, cost analysis, process optimization, and negotiation skills.
• Budgeting: Creating and adhering to a budget helps in tracking and controlling expenses.

• Cost analysis: Analyzing costs helps in identifying areas of inefficiency and finding cost-saving opportunities.

• Process optimization: Streamlining processes and eliminating waste can lead to cost reduction.

• Negotiation ...read more
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Q3. How to increase customer loyality
Ans. 
To increase customer loyalty, focus on providing exceptional customer service, personalized experiences, loyalty programs, and proactive communication.
• Deliver exceptional customer service by training and empowering employees to go above and beyond for customers.

• Create personalized experiences by understanding customer preferences and tailoring interactions accordingly.

• Implement a loyalty program that rewards customers ...read more
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Q1. Asking for professional ,personal , last job to and know the attitude and present ability of the person
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Presentation with the one year sales project plan with road map

Q1. Prior Experience
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Q1. Basic question about my experience
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Q2. Work commitment and assignment
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