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Handle customer issues by listening, empathizing, finding a solution, and following up.
Listen to the customer's concerns without interrupting
Empathize with the customer and acknowledge their feelings
Find a solution that meets the customer's needs and company policies
Follow up with the customer to ensure their issue was resolved satisfactorily
Counter measures are strategies put in place to prevent or respond to potential risks or threats.
Identify potential risks or threats
Develop a plan to address each risk or threat
Implement security measures such as access control, surveillance, and training
Regularly review and update counter measures to adapt to changing circumstances
7QC tools are a set of quality control tools used for process improvement and problem-solving.
Identify the problem or process to be analyzed
Collect relevant data and information
Use tools such as Pareto charts, cause-and-effect diagrams, scatter diagrams, etc.
Analyze the data to identify root causes of issues
Develop and implement solutions based on findings
Monitor and evaluate the results of the implemented solutions
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I applied via Recruitment Consulltant and was interviewed before Jan 2024. There were 3 interview rounds.
I applied via LinkedIn and was interviewed in Jan 2022. There were 4 interview rounds.
I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.
High pressure molding line is a manufacturing process where materials are compressed under high pressure to create products.
Materials are placed in a mold cavity and compressed under high pressure to form the desired shape.
Parameters such as temperature, pressure, and cooling time are carefully controlled to ensure quality and consistency.
Examples of products made using high pressure molding line include automotive par...
Sand plant functions to wash, screen, and classify sand for various construction purposes.
Sand plant washes the sand to remove impurities and clay particles.
It screens the sand to separate different sizes for specific applications.
Sand plant classifies the sand based on particle size and shape.
Examples: Sand plants are used in concrete production, glass manufacturing, and foundries.
Sand plant additive dosing percentage is the amount of additive added to the sand in the plant to improve its properties. Controlling raw material consumption involves monitoring and adjusting the dosing percentage.
Monitor the dosing percentage regularly to ensure it is within the desired range
Adjust the dosing percentage based on the quality of the sand and production requirements
Use automation and control systems to ...
DISA molding parameters and box size are crucial factors in controlling mold-related rejection.
DISA molding parameters include factors like sand temperature, compactability, and moisture content.
Box size refers to the dimensions of the mold box used in the molding process.
To control mold-related rejection, ensure proper calibration of DISA molding parameters.
Regularly monitor and adjust box size to meet the requirement...
Vertical pouring system involves pouring metal vertically into the mold, while horizontal pouring system involves pouring metal horizontally.
Vertical pouring system allows for better control over the flow of metal into the mold.
Horizontal pouring system is typically used for larger molds where the weight of the metal could cause issues in a vertical system.
Challenges in vertical molding include ensuring even distributi...
Core making process involves creating sand cores to be placed inside molds for casting metal parts. Raw material control in core shop is crucial for quality cores.
Core making process involves mixing sand with a binder to create a core that is then placed inside a mold for casting metal parts.
Raw materials such as sand, binder, and additives need to be carefully controlled in terms of quality, quantity, and consistency ...
Shell core process is a method used in foundry casting to create hollow cavities in metal castings.
Shell core process involves creating a shell of sand mixed with resin around a pattern to create a hollow cavity in the final casting.
Parameters in shell core process include shell thickness, resin type, curing time, and shell permeability.
Example: In automotive industry, shell core process is used to create complex engin
Furnace capacity refers to the maximum amount of material that can be processed in a furnace at one time. In my previous organization, I handled high-grade steel in the furnace.
Furnace capacity is crucial for determining production output and efficiency.
Different types of furnaces have varying capacities based on their design and size.
Handling high-grade materials in the furnace requires precise temperature control and...
Raw material consumption control in melting department involves monitoring and managing the usage of materials to ensure efficiency and cost-effectiveness.
Regularly monitor raw material inventory levels
Analyze consumption patterns and identify areas for improvement
Implement measures to reduce waste and optimize material usage
Collaborate with procurement team to ensure timely supply of materials
Utilize software systems
I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 4 interview rounds.
I appeared for an interview before Feb 2024.
I am currently responsible for leading a team of 10 employees, managing their performance, setting goals, and ensuring project deadlines are met.
Leading a team of 10 employees
Managing performance and providing feedback
Setting goals and objectives
Ensuring project deadlines are met
I have successfully led multiple teams to achieve project milestones ahead of schedule and under budget.
Led a team to implement a new software system, resulting in a 20% increase in productivity
Managed a cross-functional team to launch a new product line, exceeding sales targets by 15%
Implemented a training program that reduced employee turnover by 10%
posted on 9 May 2023
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
Listen actively to the customer's problem and ask clarifying questions.
Empathize with the customer and acknowledge their frustration.
Offer solutions that address the customer's specific needs and concerns.
Follow up with the customer to ensure their problem has been resolved to their satisfaction.
Train and empower employees to handle ...
My positive point is my ability to effectively communicate and collaborate with team members.
Strong communication skills
Excellent collaboration abilities
Ability to build and maintain positive relationships
Active listening skills
Effective problem-solving and conflict resolution
Adaptability and flexibility
Positive attitude and motivation
Leadership qualities
posted on 16 Feb 2024
based on 1 interview
Interview experience
based on 1 review
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Junior Engineer
51
salaries
| ₹2 L/yr - ₹5.4 L/yr |
Engineer
17
salaries
| ₹3.3 L/yr - ₹7.1 L/yr |
Senior Engineer
16
salaries
| ₹4.8 L/yr - ₹6.3 L/yr |
Assistant Manager
10
salaries
| ₹5.7 L/yr - ₹10.5 L/yr |
Quality Inspector
8
salaries
| ₹1.5 L/yr - ₹2 L/yr |
Yazaki
Delphi TVS
Lucas-TVS
Motherson Automotive Technologies and Engineering