Scribie Process Engineer Interview Questions and Answers

HUB opertions - inbound & outbound

Q1. Who to handle Inbound
Ans. 
Inbound calls should be handled by customer service representatives who are trained to assist customers with their inquiries and concerns.
• Customer service representatives should be knowledgeable about the products or services offered by the company.

• They should have good communication skills to effectively address customer needs and concerns.

• It is important to have a system in place to track and prioritize inbound calls...read more
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Q2. Who to handle manpower
Ans. 
Handling manpower involves effective communication, delegation, motivation, and conflict resolution.
• Effective communication is key to ensure tasks are understood and completed efficiently.

• Delegation of tasks based on individual strengths and skills can improve productivity.

• Motivating employees through recognition, rewards, and career development opportunities can boost morale.

• Resolving conflicts promptly and fairly can...read more
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General quants, english grammar, client handling skills

Q1. About yourself and your last job
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Q2. Previous projects handled
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Q3. Strength and flaws
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Q4. Why this company
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Q1. Basic information about ourself and little bit about eduaction.
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Q1. How to satisfy customers?
Ans. 
To satisfy customers, it is important to listen to their needs, provide excellent customer service, offer high-quality products/services, and seek feedback for continuous improvement.
• Listen to customer needs and preferences

• Provide excellent customer service

• Offer high-quality products/services

• Seek feedback for continuous improvement
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Q2. One scenerio on the base of customer support.
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Q1. Tell me about yourself
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Q1. They just check your laptop processor
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Q1. They ask common questions About myself etc
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Q2. And also ask about customer service and some common question related to company
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Reasoning
Arithmetic
Mathematics
English l

Q1. Only aptitude test
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Q1. They asked you very normal questions like what you have done in your academics and about your previous experience. They just checked the vocabulary and communication skills.
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Q1. This is the second round which is held by the team manager they also asked about your experience and they give you the situation based questions to check your presence of mind and how thoughtful you are.
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Q1. Personal details job details company information and may other questions
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Q2. Introduction skills and education work experience
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Q1. They're asking simply about the process
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Q1. They're asking simply about the process
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