Scorg International Service Desk Analyst Interview Questions and Answers

I am a dedicated and customer-focused Service Desk Analyst with strong problem-solving skills.

• I have a Bachelor's degree in Computer Science.

• I have 3 years of experience in providing technical support to end-users.

• I am proficient in troubleshooting hardware and software issues.

• I have excellent communication skills and can effectively explain technical concepts to non-technical users.

• I am familiar with ITIL best practic...read more

Seeking new opportunities for growth and career advancement.

• Opportunity for career growth

• Seeking new challenges

• Desire for a change in work environment

• Relocation

• Company downsizing or restructuring

I would check the power source and connections before troubleshooting further.

• Check if the power source is working properly

• Ensure all cables and connections are secure

• Try a different power outlet

• Check if the power button is functioning properly

• If necessary, open the computer case and check for loose connections or damaged components

Cloud computing refers to the delivery of computing services over the internet.

• Cloud computing allows users to access data and applications from anywhere with an internet connection

• It offers scalability, flexibility, and cost savings compared to traditional on-premise computing

• Examples of cloud computing services include Amazon Web Services, Microsoft Azure, and Google Cloud Platform

VDI stands for Virtual Desktop Infrastructure, which allows users to access a virtual desktop from any device.

• VDI is a technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

• It allows users to access their desktops from any device with an internet connection.

• VDI can improve security, reduce hardware costs, and simplify desktop mana...read more

I am open to discussing salary based on the responsibilities and requirements of the role.

• I am flexible and open to negotiation.

• I would like to be compensated fairly for my skills and experience.

• I am interested in learning more about the salary range for this position.

• I believe that a competitive salary is important for job satisfaction and motivation.

I worked as a Service Desk Analyst at XYZ Company.

• Provided technical support to end-users via phone, email, and chat

• Resolved hardware and software issues by troubleshooting and providing step-by-step instructions

• Logged and tracked all support requests in the ticketing system

• Collaborated with other IT teams to escalate and resolve complex issues

• Assisted in the setup and configuration of new user accounts and equipment

• Co...read more

Looking for new challenges and growth opportunities.

• Seeking a more challenging role to enhance my skills and knowledge.

• Interested in exploring new technologies and trends in the industry.

• Desire to work in a more dynamic and collaborative environment.

• Seeking better career prospects and growth opportunities.

• Want to broaden my experience by working with different clients or industries.