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Scorg International Service Desk Analyst Interview Questions and Answers

Updated 1 Feb 2022

Scorg International Service Desk Analyst Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and customer-focused Service Desk Analyst with strong problem-solving skills.

    • I have a Bachelor's degree in Computer Science.

    • I have 3 years of experience in providing technical support to end-users.

    • I am proficient in troubleshooting hardware and software issues.

    • I have excellent communication skills and can effectively explain technical concepts to non-technical users.

    • I am familiar with ITIL best practic...

  • Answered by AI
  • Q2. Previous experiences and work culture
  • Q3. Why did you leave your previous organization
  • Ans. 

    Seeking new opportunities for growth and career advancement.

    • Opportunity for career growth

    • Seeking new challenges

    • Desire for a change in work environment

    • Relocation

    • Company downsizing or restructuring

  • Answered by AI
Round 3 - Technical 

(3 Questions)

  • Q1. What would you do if the computer doesn't power on?
  • Ans. 

    I would check the power source and connections before troubleshooting further.

    • Check if the power source is working properly

    • Ensure all cables and connections are secure

    • Try a different power outlet

    • Check if the power button is functioning properly

    • If necessary, open the computer case and check for loose connections or damaged components

  • Answered by AI
  • Q2. What do you know about cloud computing?
  • Ans. 

    Cloud computing refers to the delivery of computing services over the internet.

    • Cloud computing allows users to access data and applications from anywhere with an internet connection

    • It offers scalability, flexibility, and cost savings compared to traditional on-premise computing

    • Examples of cloud computing services include Amazon Web Services, Microsoft Azure, and Google Cloud Platform

  • Answered by AI
  • Q3. What do you know about VDI..?
  • Ans. 

    VDI stands for Virtual Desktop Infrastructure, which allows users to access a virtual desktop from any device.

    • VDI is a technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

    • It allows users to access their desktops from any device with an internet connection.

    • VDI can improve security, reduce hardware costs, and simplify desktop mana...

  • Answered by AI
Round 4 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the role.

    • I am flexible and open to negotiation.

    • I would like to be compensated fairly for my skills and experience.

    • I am interested in learning more about the salary range for this position.

    • I believe that a competitive salary is important for job satisfaction and motivation.

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Service Desk Analyst at XYZ Company.

    • Provided technical support to end-users via phone, email, and chat

    • Resolved hardware and software issues by troubleshooting and providing step-by-step instructions

    • Logged and tracked all support requests in the ticketing system

    • Collaborated with other IT teams to escalate and resolve complex issues

    • Assisted in the setup and configuration of new user accounts and equipment

    • Co...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role to enhance my skills and knowledge.

    • Interested in exploring new technologies and trends in the industry.

    • Desire to work in a more dynamic and collaborative environment.

    • Seeking better career prospects and growth opportunities.

    • Want to broaden my experience by working with different clients or industries.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Being confident is the key... When it comes to tell me about yourself try to give as much as information about how your life has been exploring different type of projects, or activities and/or what have your learnt from your previous organization.
Coming to troubleshooting type questions if you do not know any answer dont try to make things up just clearly say "i do not know about it but i am a good learner , if proper training is provided i will definitely give my best"

All the best guys!!!

Skills evaluated in this interview

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. They don't ask any questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join this company, it's worst company, they will posted you in another company after that they didn't contact you, if you want to contact them they are not going to reply your email and not receiving your call.

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic overall skill verification

Interview Preparation Tips

Interview preparation tips for other job seekers - search google for best 10 interview question
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude and coding logis asked

Round 2 - Coding Test 

Few coding questions and MCQ based

Round 3 - One-on-one 

(1 Question)

  • Q1. About project and last change request i did
Round 4 - HR 

(1 Question)

  • Q1. Asked about companies and experiences
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. SQL, Oracle PL SQL QUESTIONS
  • Q2. DML DDL TRIGGER PROCEDURE ETC

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. C#, SQL database, Web technology
  • Q2. Other IT relates question ex: software

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Relax and keep your self brushed up
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Abstract class and interface
  • Q2. Oops concepts and

I appeared for an interview in Oct 2021.

Round 1 - Coding Test 

(3 Questions)

Round duration - 105 minutes
Round difficulty - Medium

There were 3 problems .
One was easy but the other two were of medium level.

  • Q1. 

    Aggressive Cows Problem Statement

    Given an array representing positions of stalls and an integer ‘K’ representing the number of aggressive cows, determine the largest minimum distance between any two cows ...

  • Ans. 

    The problem requires assigning aggressive cows to stalls in a way that maximizes the minimum distance between any two cows.

    • Sort the array of stall positions in ascending order.

    • Use binary search to find the largest minimum distance between cows.

    • Check if it is possible to assign cows with this minimum distance by iterating through the sorted array.

    • If it is possible, update the maximum distance and continue binary search ...

  • Answered by AI
  • Q2. 

    Shortest Path in an Unweighted Graph

    The city of Ninjaland is represented as an unweighted graph with houses and roads. There are 'N' houses numbered 1 to 'N', connected by 'M' bidirectional roads. A road...

  • Ans. 

    The problem is to find the shortest path between two houses in an unweighted graph.

    • The graph represents the city of Ninjaland with houses connected by roads.

    • The input consists of the number of test cases, number of houses and roads, starting and ending house, and the roads between houses.

    • The output is a vector of nodes representing the shortest path from the starting house to the ending house.

    • If there are multiple shor...

  • Answered by AI
  • Q3. 

    Count Set Bits Problem Statement

    Given a positive integer N, compute the total number of '1's in the binary representation of all numbers from 1 to N. Return this count modulo 1e9+7 because the result can...

  • Ans. 

    The task is to count the total number of '1' in the binary representation of all numbers from 1 to N.

    • Convert each number from 1 to N into its binary representation

    • Count the number of '1' bits in each binary representation

    • Sum up the counts of '1' bits for all numbers

    • Return the sum modulo 1e9+7

  • Answered by AI
Round 2 - Video Call 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

The interviewer was very polite and straightforward. 
Firstly he introduced himself and then asked me to introduce myself and then he jumped to the coding problems.
After the coding problems, he asked some questions from the OS and DBMS.

  • Q1. 

    Reverse Words in a String: Problem Statement

    You are given a string of length N. Your task is to reverse the string word by word. The input may contain multiple spaces between words and may have leading o...

  • Ans. 

    The task is to reverse the words in a given string, removing any leading or trailing spaces and replacing multiple spaces between words with a single space.

    • Split the string into words using spaces as delimiters

    • Reverse the order of the words

    • Join the reversed words with a single space between them

    • Remove any leading or trailing spaces

  • Answered by AI
  • Q2. 

    Reverse Linked List in Groups of K

    You are provided with a linked list containing 'N' nodes and an integer 'K'. The task is to reverse the linked list in groups of size K, which means reversing the nodes ...

  • Ans. 

    The task is to reverse a linked list in groups of size K.

    • Iterate through the linked list in groups of size K

    • Reverse each group using a helper function

    • Connect the reversed groups to form the final reversed linked list

  • Answered by AI
Round 3 - Video Call 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Medium

The interviewer was very polite and straightforward, firstly he introduce himself and then ask me to introduce myself and then ask some ques on my projects and then he jumps to the coding problems.

  • Q1. 

    Remove Consecutive Duplicates From String Problem Statement

    Given a string STR consisting of both lower and upper case characters, your task is to remove consecutive duplicate characters from the string a...

  • Ans. 

    The task is to remove consecutive duplicate characters from a given string and return the new string.

    • Iterate through the characters of the string

    • Compare each character with the next character

    • If they are the same, skip the next character

    • If they are different, add the current character to the new string

    • Return the new string

  • Answered by AI
  • Q2. 

    Maximum Path Sum in a Matrix

    Given an N*M matrix filled with integer numbers, determine the maximum sum that can be obtained from a path starting from any cell in the first row to any cell in the last row...

  • Ans. 

    The question asks to find the maximum sum that can be obtained from a path starting from any cell in the first row to any cell in the last row of a given matrix.

    • Iterate through each cell in the first row and calculate the maximum sum path ending at that cell

    • For each cell, calculate the maximum sum path ending at that cell by considering the three possible directions

    • Store the maximum sum path ending at each cell in a se...

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from Indian Institute Of Information Technology Sonepat. I applied for the job as SDE - 1 in GurgaonEligibility criteriaAbove 7 CGPA with no backlogs.PeopleStrong interview preparation:Topics to prepare for the interview - Data Structures and Algorithms, DBMS, Operating Systems, Computer Networking, System Design, OOPS.Time required to prepare for the interview - 6 monthsInterview preparation tips for other job seekers

Tip 1 : Deep knowledge of the projects mentioned in your resume is a must.
Tip 2 : Practice must do GFG coding questions.
Tip 3 : Practice as many problems as you can from Leetcode.

Application resume tips for other job seekers

Tip 1 : Mention 1 or 2 projects in your resume.
Tip 2 : Don't put false things in your resume.

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is the windows?
  • Ans. 

    Windows is an operating system developed by Microsoft that provides a graphical user interface and multitasking capabilities.

    • Windows is a widely used operating system for personal computers.

    • It allows users to interact with their computer through a graphical interface.

    • Windows supports multitasking, allowing multiple programs to run simultaneously.

    • It provides a wide range of software applications and tools for various pu...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Newspaper Ad and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Coding Test 

Top 10 dynamic programing questions help me

Round 2 - Case Study 

Avout the current project and technical design

Scorg International Interview FAQs

How many rounds are there in Scorg International Service Desk Analyst interview?
Scorg International interview process usually has 4 rounds. The most common rounds in the Scorg International interview process are Technical, HR and Resume Shortlist.
What are the top questions asked in Scorg International Service Desk Analyst interview?

Some of the top questions asked at the Scorg International Service Desk Analyst interview -

  1. What would you do if the computer doesn't power ...read more
  2. What do you know about cloud computi...read more
  3. What do you know about VDI...read more

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