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Scorg International

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3.6

based on 75 Reviews

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Scorg International Service Desk Analyst Interview Questions and Answers

Updated 1 Feb 2022

Scorg International Service Desk Analyst Interview Experiences

1 interview found

Service Desk Analyst Interview Questions & Answers

user image Anonymous

posted on 1 Feb 2022

I applied via Naukri.com and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and customer-focused Service Desk Analyst with strong problem-solving skills.

    • I have a Bachelor's degree in Computer Science.

    • I have 3 years of experience in providing technical support to end-users.

    • I am proficient in troubleshooting hardware and software issues.

    • I have excellent communication skills and can effectively explain technical concepts to non-technical users.

    • I am familiar with ITIL best practic...

    • Answered by AI
    Add your answer
  • Q2. Previous experiences and work culture
    • Add your answer
  • Q3. Why did you leave your previous organization
  • Ans. 

    Seeking new opportunities for growth and career advancement.

    • Opportunity for career growth

    • Seeking new challenges

    • Desire for a change in work environment

    • Relocation

    • Company downsizing or restructuring

    • Answered by AI
    Add your answer
Round 3 - Technical 

(3 Questions)

  • Q1. What would you do if the computer doesn't power on?
  • Ans. 

    I would check the power source and connections before troubleshooting further.

    • Check if the power source is working properly

    • Ensure all cables and connections are secure

    • Try a different power outlet

    • Check if the power button is functioning properly

    • If necessary, open the computer case and check for loose connections or damaged components

    • Answered by AI
    Add your answer
  • Q2. What do you know about cloud computing?
  • Ans. 

    Cloud computing refers to the delivery of computing services over the internet.

    • Cloud computing allows users to access data and applications from anywhere with an internet connection

    • It offers scalability, flexibility, and cost savings compared to traditional on-premise computing

    • Examples of cloud computing services include Amazon Web Services, Microsoft Azure, and Google Cloud Platform

    • Answered by AI
    Add your answer
  • Q3. What do you know about VDI..?
  • Ans. 

    VDI stands for Virtual Desktop Infrastructure, which allows users to access a virtual desktop from any device.

    • VDI is a technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

    • It allows users to access their desktops from any device with an internet connection.

    • VDI can improve security, reduce hardware costs, and simplify desktop mana...

    • Answered by AI
    Add your answer
Round 4 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the role.

    • I am flexible and open to negotiation.

    • I would like to be compensated fairly for my skills and experience.

    • I am interested in learning more about the salary range for this position.

    • I believe that a competitive salary is important for job satisfaction and motivation.

    • Answered by AI
    Add your answer
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Service Desk Analyst at XYZ Company.

    • Provided technical support to end-users via phone, email, and chat

    • Resolved hardware and software issues by troubleshooting and providing step-by-step instructions

    • Logged and tracked all support requests in the ticketing system

    • Collaborated with other IT teams to escalate and resolve complex issues

    • Assisted in the setup and configuration of new user accounts and equipment

    • Co...

    • Answered by AI
    Add your answer
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role to enhance my skills and knowledge.

    • Interested in exploring new technologies and trends in the industry.

    • Desire to work in a more dynamic and collaborative environment.

    • Seeking better career prospects and growth opportunities.

    • Want to broaden my experience by working with different clients or industries.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Being confident is the key... When it comes to tell me about yourself try to give as much as information about how your life has been exploring different type of projects, or activities and/or what have your learnt from your previous organization.
Coming to troubleshooting type questions if you do not know any answer dont try to make things up just clearly say "i do not know about it but i am a good learner , if proper training is provided i will definitely give my best"

All the best guys!!!

Skills evaluated in this interview

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Service Desk Analyst Interview Questions & Answers

Wipro user image Anonymous

posted on 12 May 2018

I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. General conversation
    • Add your answer
  • Q2. Basic stuff
    • Add your answer
  • Q3. Trouble shooting
    • Add your answer

Interview Preparation Tips

Round: Group Discussion
Experience: Facebook

Round: Resume Shortlist
Experience: Conversation about fac

Round: Test
Experience: Voice assessment

General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

Service Desk Analyst Interview Questions & Answers

HCLTech user image Anonymous

posted on 14 Feb 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about HCL...why do you select HCl
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I had completed two round for interview n clear two rounds no respons aboud versant test ...mam told me about versant test n said i will call tomorrow ...but no respons n i am waiting for versant test

Service Desk Analyst Interview Questions & Answers

HCLTech user image Anonymous

posted on 18 Mar 2022

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
  • Ans. 

    Answers to common IT-related questions for Service Desk Analyst position

    • SMTP is a protocol used for sending email messages between servers

    • ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

    • Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

    • BSOD stands for Blue Screen of Death, a critical error in Windows operating ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello All,

The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.

Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory

All the very best!!!

Skills evaluated in this interview

Service Desk Analyst Interview Questions & Answers

HCLTech user image

posted on 9 Oct 2022

I applied via Referral and was interviewed in Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
  • Ans. 

    I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.

    • I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.

    • Prior to that, I worked as a Help Desk Technician for a software company.

    • I have a strong understanding of IT systems and troubleshooting techniques.

    • In my previous role, I successfully resolved over 1000 support tickets ...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...
    • Add your answer
Round 4 - Assignment 

An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.

Round 5 - HR 

(1 Question)

  • Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.
    • Add your answer

Interview Preparation Tips

Topics to prepare for HCLTech Service Desk Analyst interview:
  • Youtube (
  • Pearson versant
Interview preparation tips for other job seekers - Make sure you go through YouTube videos for the versant test and practice it for at least a day.

Make sure you record your voice and correct it if you're mispronouncing it.

Service Desk Analyst Interview Questions & Answers

Capgemini user image

posted on 27 Apr 2022

I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) As I am still pursuing my graduation , due to college timings I was a bit late than the scheduled time, I received a mail " You can log out now " But immediatly I kept a mail for the help line Then I waited for 30 min then I got connected for the interview call, so it may take time but be on website till you get the interview notification
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯

Service Desk Analyst Interview Questions & Answers

HCLTech user image Anonymous

posted on 27 May 2022

I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant 

(1 Question)

  • Q1. Please Introduce yourself.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Please Introduce yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Service desk analyst is an easy to get into job.

Service Desk Analyst Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 Mar 2022

Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
    • Add your answer
  • Q2. All nonsense questions no use in anyone
    • Add your answer
  • Q3. No questions required to study you are the best you can give interweave directly and you will select
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly

Service Desk Analyst Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 Mar 2022

Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
    • Add your answer
  • Q2. All nonsense questions no use in anyone
    • Add your answer
  • Q3. No questions required to study you are the best you can give interweave directly and you will select
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly

Service Desk Analyst Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 16 Feb 2022

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy to crack, nice company
More about working at Scorg International

Scorg International Interview FAQs

How many rounds are there in Scorg International Service Desk Analyst interview?
Scorg International interview process usually has 4 rounds. The most common rounds in the Scorg International interview process are Technical, HR and Resume Shortlist.
What are the top questions asked in Scorg International Service Desk Analyst interview?

Some of the top questions asked at the Scorg International Service Desk Analyst interview -

  1. What would you do if the computer doesn't power ...read more
  2. What do you know about cloud computi...read more
  3. What do you know about VDI...read more

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Scorg International Service Desk Analyst Salary
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₹3.6 L/yr - ₹6 L/yr
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