Sabse Sasta Dukaan Customer Care Executive Interview Questions and Answers

To sell anything, you need to understand the customer's needs, build rapport, highlight product benefits, address objections, and close the sale.

• Listen actively to the customer to understand their needs and preferences.

• Build rapport and establish trust by being friendly, empathetic, and knowledgeable.

• Highlight the unique features and benefits of the product or service.

• Address any objections or concerns the customer may...read more

A customer service executive is responsible for handling customer inquiries, complaints, and providing solutions to their problems.

• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues

• Providing product or service information to customers

• Processing orders, forms, applications, and requests

• Maintaining customer records and updating databases

• Handling billing and payment inquirie...read more

Listen actively, empathize, apologize, offer solutions, and follow up.

• Stay calm and composed.

• Listen actively and let the customer vent their frustration.

• Empathize with the customer and acknowledge their feelings.

• Apologize for the inconvenience caused.

• Offer solutions to resolve the issue.

• Follow up with the customer to ensure their satisfaction.

• Examples: offer a refund, replacement, or discount.

• Examples: provide addition...read more