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Rixos Hotels

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2.2

based on 7 Reviews

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Rixos Hotels Guest Service Associate Interview Questions and Answers

Updated 27 Sep 2024

Rixos Hotels Guest Service Associate Interview Experiences

1 interview found

Guest Service Associate Interview Questions & Answers

user image Oullebek Oumidovic

posted on 27 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Situational questions 

(4 Questions)

  • Q1. Describe me a time you faced angry guests, what did you do
  • Ans. 

    I once encountered angry guests at a hotel when their room wasn't ready. I remained calm, listened to their concerns, and offered solutions to resolve the issue.

    • Remained calm and composed

    • Listened attentively to their concerns

    • Apologized for the inconvenience

    • Offered solutions to address their issues

    • Followed up to ensure their satisfaction

    • Answered by AI
    Add your answer
  • Q2. Describe me your current job duties
  • Ans. 

    I am responsible for providing excellent customer service, handling guest inquiries and complaints, and ensuring guest satisfaction.

    • Greet guests upon arrival and assist with check-in/check-out process

    • Answer phone calls and respond to emails from guests

    • Handle guest requests and complaints in a timely and professional manner

    • Provide information about hotel amenities, local attractions, and dining options

    • Ensure guest rooms...

    • Answered by AI
    Add your answer
  • Q3. Why you want to join our company
  • Ans. 

    I am passionate about providing exceptional customer service and believe your company's values align with my own.

    • I admire your company's reputation for excellent customer service

    • I am impressed by the positive reviews from both customers and employees

    • I am excited about the opportunity to grow and develop my skills within your organization

    • Answered by AI
    Add your answer
  • Q4. Describe me a time you had conflict with a colleague
  • Ans. 

    I had a conflict with a colleague over a project deadline

    • Miscommunication led to misunderstanding of deadlines

    • We discussed the issue calmly and clarified expectations

    • Agreed on a revised timeline and communicated better moving forward

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very easy if the job is entry level. I passed it with broken english

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Interview Tips & Stories
2w
heartwarmingracoon
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Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Interview questions from similar companies

Guest Service Associate Interview Questions & Answers

Marriott International user image Anonymous

posted on 7 Oct 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
-

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Type of sushi you know
  • Ans. 

    I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.

    • Nigiri - hand-pressed sushi rice topped with fish or other ingredients

    • Sashimi - thinly sliced raw fish or seafood served without rice

    • Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

    • Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables

    • Answered by AI
    Add your answer
  • Q2. Wine region you know
  • Ans. 

    I am familiar with the Napa Valley wine region in California.

    • Napa Valley is located in California and is known for its high-quality wines

    • The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

    • Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Marriott International Guest Service Associate interview:
  • Pan Asian Japanese
Interview preparation tips for other job seekers - Be humble and knowledgeable

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Sujata Thakur

posted on 4 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. My name is sujata thakur and i am from himachal pradesh.i am 19 years old and i have completed my 12th from CBSE board. And also completed my aviation& Hospitality cource from frankfinn. My hobbies are cooking, dancing it makes me happy. And my skills are i am punctual and good communication skills. Thats all about me thankyouu.
    • Answered by Sujata Thakur
    Add your answer
  • Q2. How many members in your family
    • Add your answer
  • Q3. What your father do
    • Add your answer
  • Q4. Why you want to join this company
    • Add your answer
  • Q5. Tell me about your skills
    • Add your answer
Round 2 - Case Study 

Different shapes of pastas

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to crack your interview first being a good listener and be confident

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Sneha shukla

posted on 5 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Which department you are interested and why
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. What makes you best for this department
    • Add your answer

Guest Service Associate Interview Questions & Answers

Hyatt Regency user image Anonymous

posted on 30 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Institute of Hotel Management (IHM), Delhi and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Group Discussion 

Just normal GD session.

Round 2 - HR 

(1 Question)

  • Q1. Simple conversation.
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. With F&B manager.
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. With HR director.
    • Add your answer

Guest Service Associate Interview Questions & Answers

Lemon Tree Hotels user image Anonymous

posted on 21 Feb 2022

Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 
Round 3 - One-on-one 

Guest Service Associate Interview Questions & Answers

ITC Hotels user image Anonymous

posted on 12 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What do you know about this company where are you applying?
    • View 2 more answers
  • Q2. What was your bad experience with some guest and how did you deal with that situation?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read everything about the company you are applying for including their company goal or vision.

Guest Service Associate Interview Questions & Answers

Taj Hotels Resorts and Palaces user image Anonymous

posted on 30 Oct 2017

I was interviewed in Dec 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Introducing my self hr take interview after that short list my resume
Tips: For next round u have to wait for call

Round: F&B Director Round
Experience: There is actual test of you knowledge very tuft round
Tips: Good confidence require

Round: General Manager Round
Experience: There is again interview about you confidence and knowledge level
Tips: Be energetic

Guest Service Associate Interview Questions & Answers

Marriott International user image Anonymous

posted on 28 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at HNB Garhwal University (HNBGU) and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is the process for requesting time off?
  • Ans. 

    To request time off, employees must submit a request through the company's designated system or to their supervisor.

    • Submit a request through the company's designated system

    • Inform your supervisor about the time off request

    • Follow any specific procedures outlined by the company

    • Plan ahead and submit the request in advance to ensure coverage

    • Be prepared to provide a reason for the time off if required

    • Answered by AI
    Add your answer
  • Q2. Review the company policy
  • Ans. 

    Company policy outlines guidelines and procedures for employees to follow.

    • Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

    • Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

    • Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.

    • Answered by AI
    Add your answer
  • Q3. Submit a request
  • Ans. 

    To submit a request, simply fill out the necessary information and click 'submit'.

    • Provide all required details

    • Ensure accuracy in information provided

    • Click on 'submit' button after filling out the form

    • Answered by AI
    Add your answer
  • Q4. Wait for approval
    • Add your answer
  • Q5. Receiving conformation
    • Add your answer

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Anonymous

posted on 21 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Experience/ freshers
    • Add your answer
  • Q2. Tell me about your self Types of service Wine making process Names of coffee Types of pasta Basic knowledge of customer service Calling ,making reservations,upselling That much
    • Add your answer
  • Q3. Salary expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge of service
Table set up
Coffee names
Wine making process
Types of service
More about working at Rixos Hotels
  • HQ - Dubai, United Arab Emirates

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based on 1 interview

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