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Reliance Retail Customer Service Executive Interview Questions and Answers

Updated 3 Feb 2025

Reliance Retail Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Found it and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

What are your goals?
Tell me something about our company?

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is the difference between confidence and over confidence?
  • Ans. 

    Confidence is a positive belief in oneself, while overconfidence is an excessive and unrealistic belief in one's abilities.

    • Confidence is based on self-assurance and a realistic assessment of one's skills and abilities.

    • Overconfidence involves an inflated sense of self-worth and an underestimation of risks and challenges.

    • Confidence is often earned through experience and knowledge.

    • Overconfidence can lead to complacency an...

  • Answered by AI
  • Q2. Tell me something about your self.
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving their issues.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am skilled in handling customer inquiries, complaints, and providing timely and effective solutions.

    • I have a proven track record of maintaining high customer satisfaction r...

  • Answered by AI
  • Q3. Why do you want to work at our company.
  • Ans. 

    I want to work at your company because of its excellent reputation and commitment to customer satisfaction.

    • Your company has a strong reputation for providing exceptional customer service.

    • I am impressed by the positive reviews and feedback from customers about your company's service.

    • Your company's commitment to customer satisfaction aligns with my own values and work ethic.

    • I believe working at your company will provide ...

  • Answered by AI
  • Q4. Can you work under pressure
  • Ans. 

    Yes, I can work under pressure.

    • I thrive in high-pressure situations and remain calm and focused.

    • I have experience handling difficult customers and resolving their issues efficiently.

    • I prioritize tasks effectively to meet deadlines even in stressful situations.

    • I can adapt quickly to changing circumstances and make decisions under pressure.

    • I maintain a positive attitude and motivate my team during challenging times.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Reliance Retail Customer Service Executive interview:
  • Yes we'll prepared
  • Good skills
Interview preparation tips for other job seekers - Why did you resign from your previous job.
How many members in your family
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Can you provide information about yourself and your family?
  • Ans. 

    I am a dedicated Customer Service Executive with a passion for helping customers and ensuring their satisfaction. My family is supportive and close-knit.

    • Dedicated Customer Service Executive

    • Passionate about helping customers

    • Close-knit and supportive family

  • Answered by AI
  • Q2. What can you tell me about your studies?
  • Ans. 

    I have a Bachelor's degree in Business Administration with a focus on customer service.

    • Bachelor's degree in Business Administration

    • Focus on customer service

    • Studied courses in communication and problem-solving

  • Answered by AI

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Interview Questionnaire 

1 Question

  • Q1. Why do you want to work in a Retail Industries ?

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Normal company use cases will be given for analysis

Round 3 - One-on-one 

(1 Question)

  • Q1. Questions regarding tools.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Salary issue is always
  • Q2. Management system not good
Round 2 - One-on-one 

(2 Questions)

  • Q1. Work load is too much
  • Q2. Behavioural issue
Round 3 - Promotion 

(2 Questions)

  • Q1. Promotion opportunity issue
  • Q2. Mental health issues
Round 4 - Focus on customer 

(2 Questions)

  • Q1. Not proper focus on their employees
  • Q2. Work load is too much

Interview Preparation Tips

Interview preparation tips for other job seekers - Always prioritize core values.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Please interew discus to sop process
  • Q2. Discus to warehouse inwarding process
  • Ans. 

    Warehouse inwarding process involves receiving, inspecting, and storing goods.

    • Goods are received from suppliers or production units

    • The goods are inspected for quality, quantity, and damages

    • The warehouse staff records the details of the goods received

    • The goods are then stored in designated locations based on their type and characteristics

    • The inwarding process should be efficient to avoid delays in the supply chain

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work as per sop process & 100 percent inwarding & out warding process day waise

Interview Questionnaire 

6 Questions

  • Q1. About yourself?
  • Q2. Why do you want to leave your present job?
  • Q3. What is salary expectation?
  • Q4. Why do you want to work here?
  • Q5. What is your biggest weakness?
  • Q6. What is your biggest strength..?

I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were the challenges you faced while working with team members and how you resolved it.

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare your basics well.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self Introduction
Round 3 - Technical 

(1 Question)

  • Q1. Process Knowledge
Round 4 - Technical 

(1 Question)

  • Q1. Stability of Job
  • Ans. 

    Job stability is important to me, and I have a track record of long tenures in my previous roles.

    • I have consistently stayed with my previous employers for several years, demonstrating my commitment and loyalty.

    • I have a proven track record of successfully navigating through organizational changes and challenges.

    • I prioritize building strong relationships with colleagues and stakeholders to ensure a stable work environmen...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
-

I applied via Naukri.com and was interviewed in Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Functional round with business scenarios and multiple excel test
Round 3 - One-on-one 

(1 Question)

  • Q1. Functional business scenarios
Round 4 - HR 

(1 Question)

  • Q1. Psychology related questions related to work

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident with your current Experience. Few scenarios will be discussed

Reliance Retail Interview FAQs

How many rounds are there in Reliance Retail Customer Service Executive interview?
Reliance Retail interview process usually has 2 rounds. The most common rounds in the Reliance Retail interview process are Resume Shortlist, Group Discussion and One-on-one Round.
How to prepare for Reliance Retail Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Reliance Retail. The most common topics and skills that interviewers at Reliance Retail expect are Contact Center, Customer Acquisition, Customer Handling, Customer Management and Customer Relationship.

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Reliance Retail Customer Service Executive Interview Process

based on 6 interviews

Interview experience

5
  
Excellent
View more
Reliance Retail Customer Service Executive Salary
based on 240 salaries
₹0.8 L/yr - ₹4 L/yr
30% less than the average Customer Service Executive Salary in India
View more details

Reliance Retail Customer Service Executive Reviews and Ratings

based on 76 reviews

4.1/5

Rating in categories

4.2

Skill development

3.9

Work-life balance

3.5

Salary

3.9

Job security

4.2

Company culture

3.2

Promotions

4.0

Work satisfaction

Explore 76 Reviews and Ratings
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