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Reliance Retail Customer Service Executive Interview Questions and Answers

Updated 3 Feb 2025

Reliance Retail Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Found it and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

What are your goals?
Tell me something about our company?

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is the difference between confidence and over confidence?
  • Ans. 

    Confidence is a positive belief in oneself, while overconfidence is an excessive and unrealistic belief in one's abilities.

    • Confidence is based on self-assurance and a realistic assessment of one's skills and abilities.

    • Overconfidence involves an inflated sense of self-worth and an underestimation of risks and challenges.

    • Confidence is often earned through experience and knowledge.

    • Overconfidence can lead to complacency an...

  • Answered by AI
  • Q2. Tell me something about your self.
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving their issues.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am skilled in handling customer inquiries, complaints, and providing timely and effective solutions.

    • I have a proven track record of maintaining high customer satisfaction r...

  • Answered by AI
  • Q3. Why do you want to work at our company.
  • Ans. 

    I want to work at your company because of its excellent reputation and commitment to customer satisfaction.

    • Your company has a strong reputation for providing exceptional customer service.

    • I am impressed by the positive reviews and feedback from customers about your company's service.

    • Your company's commitment to customer satisfaction aligns with my own values and work ethic.

    • I believe working at your company will provide ...

  • Answered by AI
  • Q4. Can you work under pressure
  • Ans. 

    Yes, I can work under pressure.

    • I thrive in high-pressure situations and remain calm and focused.

    • I have experience handling difficult customers and resolving their issues efficiently.

    • I prioritize tasks effectively to meet deadlines even in stressful situations.

    • I can adapt quickly to changing circumstances and make decisions under pressure.

    • I maintain a positive attitude and motivate my team during challenging times.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Reliance Retail Customer Service Executive interview:
  • Yes we'll prepared
  • Good skills
Interview preparation tips for other job seekers - Why did you resign from your previous job.
How many members in your family
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Can you provide information about yourself and your family?
  • Ans. 

    I am a dedicated Customer Service Executive with a passion for helping customers and ensuring their satisfaction. My family is supportive and close-knit.

    • Dedicated Customer Service Executive

    • Passionate about helping customers

    • Close-knit and supportive family

  • Answered by AI
  • Q2. What can you tell me about your studies?
  • Ans. 

    I have a Bachelor's degree in Business Administration with a focus on customer service.

    • Bachelor's degree in Business Administration

    • Focus on customer service

    • Studied courses in communication and problem-solving

  • Answered by AI

Customer Service Executive Interview Questions Asked at Other Companies

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Interview Questionnaire 

1 Question

  • Q1. Why do you want to work in a Retail Industries ?

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. It's completely situation based questions
  • Q2. Situation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be on top all your knowledge about the profile. And be confident while you answer.

I applied via Naukri.com and was interviewed in Mar 2018. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Job profile total experience Salary package
  • Q2. This is only fine round me

Interview Preparation Tips

Round: Group Discussion
Experience: Situation for customer

General Tips: How to mangment handles in store
Skills: Communication, Body Language, Leadership, Presentation Skills, Time Management
Duration: 1-4 weeks

Interview Questionnaire 

1 Question

  • Q1. They asked questions our previous company SAP releated works like (DO / PO) also asked for supply chain and how can manage stocks Availability to DC and DC to Store.Also discussed how to work as Category ...

Interview Preparation Tips

Round: Resume Shortlist
Experience: Resume Selected From Naukri and Miss Subhasree Chakrabarty (Sr.Executive HR) directly call to me for interview held at Ranch

Round: Telephonic Interview by HR Manger Arindam Ghosh
Experience: Just Question as where do you work earlier ?
Talk about Family Members
Are you happy for this CTC ?
Ready and willing to transfer everywhere in India

Round: Offer Letter comes on my email id
Experience: In a offer letter, Salary structure and other benefits was given and also date of joining given with required documents

I applied via LinkedIn and was interviewed in Nov 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself, prepaid,provision, Accrual, Accounting Enteries, effects in balance sheet, Debit and credit note, MIS, few entries effects in PL and Balance sheet

Interview Preparation Tips

Interview preparation tips for other job seekers - Express you want to learn
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself basic question
  • Q2. About family about education qualfcation

Interview Preparation Tips

Interview preparation tips for other job seekers - work environment is better interview is so simple you can work in dmart ppart time job
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical details, overall experience
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Role , salary discussion
Round 4 - HR 

(1 Question)

  • Q1. Salary finalisation

Interview Preparation Tips

Topics to prepare for Lifestyle Senior Executive interview:
  • Retail design
  • Interior Designing

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Related work experience and skills
Round 3 - One-on-one 

(1 Question)

  • Q1. About techinical skills and work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Great Place to work
Good Management
Work life balance

Reliance Retail Interview FAQs

How many rounds are there in Reliance Retail Customer Service Executive interview?
Reliance Retail interview process usually has 2 rounds. The most common rounds in the Reliance Retail interview process are Resume Shortlist, Group Discussion and One-on-one Round.
How to prepare for Reliance Retail Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Reliance Retail. The most common topics and skills that interviewers at Reliance Retail expect are Contact Center, Customer Acquisition, Customer Handling, Customer Management and Customer Relationship.

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Reliance Retail Customer Service Executive Interview Process

based on 6 interviews

Interview experience

5
  
Excellent
View more
Reliance Retail Customer Service Executive Salary
based on 243 salaries
₹1 L/yr - ₹4 L/yr
29% less than the average Customer Service Executive Salary in India
View more details

Reliance Retail Customer Service Executive Reviews and Ratings

based on 77 reviews

4.2/5

Rating in categories

4.3

Skill development

4.0

Work-life balance

3.6

Salary

4.0

Job security

4.3

Company culture

3.3

Promotions

4.1

Work satisfaction

Explore 77 Reviews and Ratings
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