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Reliance Industries Technical Support Executive Interview Questions and Answers

Updated 25 Jul 2024

Reliance Industries Technical Support Executive Interview Experiences

1 interview found

Technical Support Executive Interview Questions & Answers

user image Anonymous

posted on 25 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and experienced in using help desk software like Zendes...

    • Answered by AI
    Add your answer
  • Q2. How many languages you know
  • Ans. 

    I am fluent in three languages: English, Spanish, and French.

    • Fluent in English, Spanish, and French

    • Can communicate effectively in all three languages

    • Have experience providing technical support in multiple languages

    • Answered by AI
    Add your answer
Round 2 - Technical 

(4 Questions)

  • Q1. Tell. Me about yourself
  • Ans. 

    Experienced Technical Support Executive with a background in troubleshooting software and hardware issues.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in diagnosing and resolving software and hardware issues

    • Skilled in communicating technical information to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing a team of support technicians

    • Answered by AI
    Add your answer
  • Q2. Previous work experience
  • Ans. 

    I have 2 years of experience in technical support roles, assisting customers with troubleshooting and problem-solving.

    • Provided technical support via phone, email, and chat

    • Resolved hardware and software issues for customers

    • Assisted with network configurations and troubleshooting

    • Documented customer interactions and solutions for future reference

    • Answered by AI
    Add your answer
  • Q3. Talk about a topic for 3 minutes
  • Ans. 

    The impact of artificial intelligence on customer service

    • AI chatbots can provide instant responses to customer queries

    • AI can analyze customer data to personalize interactions

    • AI can help predict customer behavior and improve service efficiency

    • Answered by AI
    Add your answer
  • Q4. Final year project
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Strong problem-solving skills and ability to work under pressure

    • Certified...

    • Answered by AI
    Add your answer
  • Q2. About your hobby
    • Add your answer
  • Q3. Details in resume
    • Add your answer

Interview questions from similar companies

Technical Support Engineer Interview Questions & Answers

ExxonMobil user image Anonymous

posted on 11 Oct 2020

I applied via Naukri.com and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What are the equipments did I handle?
  • Ans. 

    I have handled various equipments including computers, servers, routers, switches, and printers.

    • Computers

    • Servers

    • Routers

    • Switches

    • Printers

    • Answered by AI
    Add your answer
  • Q2. How's alignment of shaft carried out in a hydel power project?
  • Ans. 

    Shaft alignment in hydel power projects is carried out using laser alignment tools and techniques.

    • Laser alignment tools are used to measure and correct shaft misalignment.

    • The process involves measuring the offset and angular misalignment of the shafts.

    • The readings are then used to adjust the position of the shafts until they are aligned within the required tolerances.

    • Alignment is critical for efficient and safe operati...

    • Answered by AI
    Add your answer
  • Q3. What are the type of compressors did I see in power plants?
  • Ans. 

    There are various types of compressors used in power plants such as centrifugal, reciprocating, screw, and axial flow compressors.

    • Centrifugal compressors are commonly used in power plants for air compression.

    • Reciprocating compressors are used for high-pressure applications.

    • Screw compressors are used for low-pressure applications.

    • Axial flow compressors are used for large volumes of air at low pressure.

    • Other types of com...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - In an interview, you should be confident and vocal enough to talk all about yourself and your professional past experiences.
More about working at Reliance Industries
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Reliance Industries Interview FAQs

How many rounds are there in Reliance Industries Technical Support Executive interview?
Reliance Industries interview process usually has 3 rounds. The most common rounds in the Reliance Industries interview process are HR, Technical and One-on-one Round.
How to prepare for Reliance Industries Technical Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Reliance Industries . The most common topics and skills that interviewers at Reliance Industries expect are Communication Skills, Customer Service, Hiring, Technical Support and Verbal Communication.
What are the top questions asked in Reliance Industries Technical Support Executive interview?

Some of the top questions asked at the Reliance Industries Technical Support Executive interview -

  1. Talk about a topic for 3 minu...read more
  2. How many languages you k...read more

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Reliance Industries Technical Support Executive Salary
based on 12 salaries
₹1 L/yr - ₹5 L/yr
At par with the average Technical Support Executive Salary in India
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Reliance Industries Technical Support Executive Reviews and Ratings

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3.0/5

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