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Reliance Industries Technical Support Executive Interview Questions and Answers

Updated 25 Jul 2024

Reliance Industries Technical Support Executive Interview Experiences

1 interview found

Technical Support Executive Interview Questions & Answers

user image Anonymous

posted on 25 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and experienced in using help desk software like Zendes...

    • Answered by AI
    Add your answer
  • Q2. How many languages you know
  • Ans. 

    I am fluent in three languages: English, Spanish, and French.

    • Fluent in English, Spanish, and French

    • Can communicate effectively in all three languages

    • Have experience providing technical support in multiple languages

    • Answered by AI
    Add your answer
Round 2 - Technical 

(4 Questions)

  • Q1. Tell. Me about yourself
  • Ans. 

    Experienced Technical Support Executive with a background in troubleshooting software and hardware issues.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in diagnosing and resolving software and hardware issues

    • Skilled in communicating technical information to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing a team of support technicians

    • Answered by AI
    Add your answer
  • Q2. Previous work experience
  • Ans. 

    I have 2 years of experience in technical support roles, assisting customers with troubleshooting and problem-solving.

    • Provided technical support via phone, email, and chat

    • Resolved hardware and software issues for customers

    • Assisted with network configurations and troubleshooting

    • Documented customer interactions and solutions for future reference

    • Answered by AI
    Add your answer
  • Q3. Talk about a topic for 3 minutes
  • Ans. 

    The impact of artificial intelligence on customer service

    • AI chatbots can provide instant responses to customer queries

    • AI can analyze customer data to personalize interactions

    • AI can help predict customer behavior and improve service efficiency

    • Answered by AI
    Add your answer
  • Q4. Final year project
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Strong problem-solving skills and ability to work under pressure

    • Certified...

    • Answered by AI
    Add your answer
  • Q2. About your hobby
    • Add your answer
  • Q3. Details in resume
    • Add your answer

Interview questions from similar companies

Information Technology Support Engineer Interview Questions & Answers

Indian Oil Corporation user image Anonymous

posted on 18 Oct 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is your qualification
  • Ans. 

    Bachelor's degree in Computer Science with certifications in IT support

    • Bachelor's degree in Computer Science

    • Certifications in IT support (e.g. CompTIA A+)

    • Hands-on experience with troubleshooting and resolving IT issues

    • Familiarity with various operating systems and software applications

    • Answered by AI
    Add your answer
  • Q2. Degree complete
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Information Technology Support Engineer Interview Questions & Answers

Bharat Petroleum user image Srihari S

posted on 7 May 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - Technical 

(2 Questions)

  • Q1. Technical questions on System Engineering
    • Add your answer
  • Q2. Technical questions on Process Automation
    • Add your answer

Customer Support Executive Interview Questions & Answers

Reliance BP Mobility user image Anonymous

posted on 26 Nov 2022

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Normal calling work questions
    • Add your answer
  • Q2. Customer support working questions
    • Add your answer
  • Q3. Normal Hindi calling work questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good jobs for Jio Campania very good time for Jio Campania job and vree working facility
More about working at Reliance Industries
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Reliance Industries Interview FAQs

How many rounds are there in Reliance Industries Technical Support Executive interview?
Reliance Industries interview process usually has 3 rounds. The most common rounds in the Reliance Industries interview process are One-on-one Round, HR and Technical.
How to prepare for Reliance Industries Technical Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Reliance Industries . The most common topics and skills that interviewers at Reliance Industries expect are Communication Skills, Customer Service, Hiring, Technical Support and Verbal Communication.
What are the top questions asked in Reliance Industries Technical Support Executive interview?

Some of the top questions asked at the Reliance Industries Technical Support Executive interview -

  1. Talk about a topic for 3 minu...read more
  2. How many languages you k...read more

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Reliance Industries Technical Support Executive Salary
based on 11 salaries
₹1 L/yr - ₹5 L/yr
At par with the average Technical Support Executive Salary in India
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Reliance Industries Technical Support Executive Reviews and Ratings

based on 3 reviews

3.0/5

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2.0

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