Real Estate Group Manager - CRM Interview Questions and Answers

The key quality that a CRM executive should have is strong communication skills.

• Strong communication skills are essential for a CRM executive to effectively interact with customers, colleagues, and stakeholders.

• CRM executives need to be able to clearly convey information, listen actively, and resolve conflicts.

• They should be able to articulate complex ideas in a simple and understandable manner.

• Effective communication ...read more

To handle a frustrated customer, listen actively, empathize, apologize, offer a solution, and follow up.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their emotions and showing understanding.

• Apologize sincerely for any inconvenience or negative experience they have had.

• Offer a solution or options to resolve the issue and meet their needs.

• Follow up wi...read more

The handover process involves transferring responsibility and information from one person or team to another.

• Identify the key information that needs to be transferred

• Ensure that the receiving party understands their responsibilities

• Provide any necessary training or resources

• Establish clear communication channels for ongoing support

• Monitor the handover process to ensure a smooth transition