Quadrasystems Net Technical Support Engineer Interview Questions and Answers

In 3 years, I see myself as a senior Technical Support Engineer leading a team and implementing innovative solutions.

• Advancing to a senior role within the Technical Support team

• Leading and mentoring a team of junior engineers

• Implementing new technologies and solutions to improve customer support

• Attending relevant training and certifications to enhance skills

• Contributing to the overall growth and success of the company

Yes, we use certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), and Cisco Certified Network Associate (CCNA) in our company.

• CompTIA A+

• Microsoft Certified Solutions Expert (MCSE)

• Cisco Certified Network Associate (CCNA)

Yes, I have obtained the CompTIA A+ certification.

• Obtained CompTIA A+ certification

• Certification covers hardware, software, networking, and security

• Validates knowledge and skills in IT support

• Helps in troubleshooting and problem-solving

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

• ITIL helps organizations align their IT services with business needs

• It improves efficiency, reduces costs, and enhances customer satisfaction

• ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

• Example: Implem...read more