Q Connect Corp Customer Support Executive Interview Questions and Answers

The interviue will have the several topics he may ask you about the self intro ,or any perticular language speach or about your native.

Q1. The interviue will ask in detail about the job role and should be confindent over call
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Q2. What is customer support ?
Ans. 
Customer support is the assistance provided to customers before, during, and after purchasing a product or service.
• Customer support involves addressing customer inquiries, concerns, and issues.

• It includes providing information about products or services, troubleshooting problems, and resolving complaints.

• Customer support can be provided through various channels such as phone, email, chat, or in-person.

• Examples of custo...read more
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Q3. How will you react to high rated customer?
Ans. 
I will express gratitude and ensure their satisfaction is maintained.
• Thank the customer for their positive feedback

• Acknowledge their high rating and express appreciation

• Ask if there is anything else you can assist them with

• Offer additional assistance or information if applicable

• Ensure their satisfaction is maintained throughout the interaction
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Q4. What will be your aim in customer service ?
Ans. 
My aim in customer service is to provide exceptional support and ensure customer satisfaction.
• Delivering prompt and accurate responses to customer inquiries

• Resolving customer issues efficiently and effectively

• Building strong relationships with customers to foster loyalty

• Going above and beyond to exceed customer expectations

• Continuously improving my knowledge and skills to better serve customers
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