PrepLadder Customer Support Executive Interview Questions and Answers for Experienced

Q1. Tell me about your self
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Q2. Tell me about your self in hindi
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Q1. Previous experiences
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Q2. Future goals and ambition
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Q1. Sales related questions
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Q2. Sales improvement strategy
Ans. 
Implementing a structured sales training program and setting clear sales targets.
• Develop a comprehensive sales training program to improve product knowledge and sales techniques.

• Set specific and achievable sales targets for each sales executive to motivate and track performance.

• Regularly review and provide feedback on sales performance to identify areas for improvement.

• Implement a CRM system to track leads, opportuniti...read more
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Q1. Tell me about your self
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Q2. What is your previous company experience
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Q1. Who is a good customer Service executive?
Ans. 
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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They asked what you prefer made in India or made in China

Q1. What is your salary expectation
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Q2. Why we should select you
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Q1. Tell me something about your self ? Do u have any experience/ fresher?
Ans. 
I am a recent graduate with a degree in Business Administration. I have completed internships in customer service roles.
• Recent graduate with a degree in Business Administration

• Completed internships in customer service roles

• Strong communication and problem-solving skills
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Q2. How did you hear about our company?
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Some paragraph........ Reading & transaction English/ Hindi / Bengali

Q1. What about yourself?
Ans. 
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• Dedicated to providing excellent customer service

• Strong communication skills

• Empathetic towards customer needs

• Passionate about helping others

• Experience in resolving customer issues effectively
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Q2. Process regarding questions.
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Q1. Intro duce your self
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Q2. Tell me about your own plase somthing
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Q3. What the roll play my privious company?
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Q1. Self intro duction
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Q2. Company shift time acceptable from my side?
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