Prama Hikvision India Senior Executive Interview Questions and Answers

We use a CRM system to track customer interactions and resolve issues efficiently.

• We use a CRM system like Salesforce or Zendesk to manage customer inquiries

• The process involves logging customer interactions, assigning tickets to agents, and following up on resolutions

• We also use knowledge base articles and scripts to provide consistent and accurate responses

• Regular training and updates on the system are provided to en

Procurement is the process of acquiring goods and services while sourcing is the identification of potential suppliers.

• Procurement involves the entire process of purchasing goods and services, from identifying the need to payment and delivery.

• Sourcing involves identifying potential suppliers, evaluating their capabilities and negotiating contracts.

• Procurement and sourcing are critical functions in supply chain manageme...read more