Plaza Premium Lounge Senior Guest Service Officer Interview Questions and Answers

Q1. Introduce yourself & previous experience .
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Q2. Understanding about the company
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Q1. Self introduction
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Q2. Why you choose hotel industry
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Q3. Why this hotel
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Q1. Background check and educational qualification with experience
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Q2. Expertise related to job discription
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Tell me about yourself.
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Q1. What is your relevant experience?
Ans. 
I have over 3 years of experience in customer service roles, including handling guest inquiries, resolving issues, and ensuring customer satisfaction.
• Worked as a Guest Relations Associate at XYZ Hotel for 2 years

• Managed guest check-ins, check-outs, and room assignments

• Responded to guest inquiries and resolved issues in a timely manner

• Received positive feedback from guests for excellent service

• Trained new staff on guest
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Q2. Are you able to handle phone calls?
Ans. 
Yes, I am able to handle phone calls efficiently and professionally.
• I have experience in answering and making phone calls in a professional setting.

• I am comfortable speaking on the phone and have good communication skills.

• I can handle multiple phone calls at once and prioritize them based on urgency.

• I am familiar with phone etiquette and can provide excellent customer service over the phone.
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