Pinnacle Systems Interview Questions and Answers

Q1. How many years of experience you have in CRM and how did you reach this stage on dynamics CRM?
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Q2. What other CRMs are you aware about.
Ans. 
Some other CRMs include Salesforce, Microsoft Dynamics, and Zoho CRM.
• Salesforce is a popular CRM used by many companies for sales and marketing purposes.

• Microsoft Dynamics is known for its integration with other Microsoft products and its customization options.

• Zoho CRM is a cloud-based CRM solution that offers a wide range of features for managing customer relationships.
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Q3. Are you comfortable with Marketing CRM capabilities? Have you built any give examples.
Ans. 
Yes, I am comfortable with Marketing CRM capabilities and have experience in building and utilizing them.
• I have experience in implementing and customizing Marketing CRM systems to meet business needs.

• I have utilized Marketing CRM capabilities to track customer interactions, manage campaigns, and analyze data for insights.

• I have integrated Marketing CRM with other systems to streamline processes and improve efficiency.

• O...read more
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Q4. Difference between Plugin and Workflow
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Plugins are custom code that can be added to extend functionality, while workflows are automated processes that can be triggered by events.
• Plugins are custom code that can be added to extend the functionality of a system.

• Workflows are automated processes that can be triggered by events in a system.

• Plugins can be used to add new features or customize existing ones.

• Workflows can automate repetitive tasks and streamline p...read more
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Q5. Difference between Canvas App and Model Driven Apps? Have you integrated any with CRM using customisation
Ans. 
Canvas Apps are highly customizable and visually rich, while Model Driven Apps are more structured and data-driven. Both can be integrated with CRM using customizations.
• Canvas Apps allow for more flexibility in design and layout, with drag-and-drop functionality for components.

• Model Driven Apps are more focused on data and business processes, with a predefined data model and UI components.

• Both types of apps can be cust...read more
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Q6. What microsoft certifications you hold? How many are pending renewals
Ans. 
I hold Microsoft certifications in Azure and SQL Server. No pending renewals.
• Certifications in Azure and SQL Server

• No pending renewals
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Q7. How does Power BI help in visualisation? Give me difference between basic and advance dashboards
Ans. 
Power BI helps in visualizing data through interactive and customizable dashboards.
• Power BI allows users to create visually appealing charts, graphs, and maps to represent data in a meaningful way.

• Basic dashboards in Power BI typically include simple visuals like bar charts, line graphs, and pie charts to display key metrics.

• Advanced dashboards in Power BI involve more complex visuals like heat maps, scatter plots, and...read more
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Q8. What are the steps additionally a pro power BI does? More about transformation
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Q9. How many connectors have you worked with in power Apps
Ans. 
I have worked with over 20 connectors in Power Apps, including SharePoint, Outlook, and SQL Server.
• Worked with over 20 connectors in Power Apps

• Familiar with connectors such as SharePoint, Outlook, and SQL Server
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Q10. How good is your C# and .Net? And SQL knowledge.
Ans. 
I have extensive experience with C#, .Net, and SQL.
• Over 5 years of hands-on experience with C# and .Net development

• Proficient in writing complex SQL queries and stored procedures

• Experience in optimizing database performance and data modeling

• Familiar with Entity Framework and LINQ for data access

• Developed multiple web applications using ASP.NET MVC framework
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Q11. Explain me any previous CRM project that you built end to end.
Ans. 
Implemented a CRM project for a retail company to streamline customer interactions and improve sales.
• Analyzed business requirements and designed the CRM system architecture

• Customized CRM software to fit the specific needs of the retail company

• Integrated CRM with existing systems for seamless data flow

• Trained end users on how to effectively use the CRM system

• Implemented data analytics tools to track customer interaction
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Q12. Have you explored any AI features integrating with CRM? What's your thoughts on Copilot capabilities
Ans. 
Yes, I have explored AI features integrating with CRM and I believe Copilot capabilities can greatly enhance productivity and efficiency.
• I have experience implementing AI chatbots for customer service in CRM systems

• AI features can automate repetitive tasks, improve data accuracy, and provide personalized customer interactions

• Copilot capabilities can assist users in making data-driven decisions and predicting customer b...read more
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Q13. What does Marketing CRM include and explain a marketing Campaign scenario.
Ans. 
Marketing CRM includes customer data management, campaign tracking, lead generation, and customer engagement.
• Customer data management involves storing and organizing customer information such as contact details, purchase history, and preferences.

• Campaign tracking allows marketers to monitor the performance of their marketing campaigns, including metrics like open rates, click-through rates, and conversions.

• Lead generat...read more
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Q14. Difference between workflows and Power automate
Ans. 
Workflows are a series of tasks that are automated to achieve a specific goal, while Power Automate is a tool that allows users to create automated workflows.
• Workflows are a sequence of tasks that are executed in a specific order to achieve a desired outcome

• Power Automate is a platform that enables users to automate workflows across various applications and services

• Workflows can be manual or automated, while Power Auto...read more
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Q15. In C# can you write code to a plugin quickly? What are classess in C#
Ans. 
Yes, in C# you can quickly write code to a plugin using classes.
• Yes, in C# you can quickly write code to a plugin by creating a class that implements a specific interface or inherits from a base class.

• Classes in C# are blueprints for creating objects. They can contain fields, properties, methods, events, and more.

• For example, you can create a plugin interface and then create a class that implements that interface to wr
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Q16. Why do you want to join Accenture and how the organisation will benifit from it
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The Aptitude Test session accesses mathematical and logical reasoning abilities

Q1. What is Vlookup
Ans. 
Vlookup is a function in Excel used to search for a value in a table and return a corresponding value from another column.
• Vlookup stands for 'Vertical Lookup'

• It is commonly used in Excel to search for a value in the leftmost column of a table and return a value in the same row from a specified column

• Syntax: =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• Example: =VLOOKUP(A2, B2:D10, 3, FALSE) - searc...read more
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Q2. Some IF else Question in Excel
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Q3. What does your day in your previous organization look like?
Ans. 
My day in my previous organization involved analyzing large datasets, creating reports, and presenting findings to stakeholders.
• Reviewing and cleaning large datasets to ensure accuracy

• Creating visualizations and reports to communicate insights

• Collaborating with team members to identify trends and patterns

• Presenting findings to stakeholders in meetings or presentations
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Q4. Could you share the technical skills you possess?
Ans. 
I possess strong technical skills in data analysis, including proficiency in programming languages, statistical analysis, and data visualization tools.
• Proficient in programming languages such as Python, R, SQL

• Skilled in statistical analysis and data modeling techniques

• Experience with data visualization tools like Tableau, Power BI

• Knowledge of machine learning algorithms and techniques
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Q5. Can you explain what a Pivot Table is?
Ans. 
A Pivot Table is a data summarization tool used in spreadsheet programs to analyze, summarize, and present data in a tabular format.
• Pivot tables allow users to reorganize and summarize selected columns and rows of data to obtain desired insights.

• Users can easily group and filter data, perform calculations, and create visualizations using pivot tables.

• Pivot tables are commonly used in Excel and other spreadsheet program...read more
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Q6. Find the Highest-paid employee in each department along with their salary and department name.
Ans. 
To find the highest-paid employee in each department, we need to group employees by department and then select the employee with the highest salary in each group.
• Group employees by department

• Find the employee with the highest salary in each group

• Retrieve the employee's name, salary, and department name
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It was an aptitude test that included coding and various logical questions.

Q1. Domain questions
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Q2. Project level questions
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Q3. Mid level python questions
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Q4. Devops questions
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Q1. Scenario based question
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Q2. DevSecOps Questions
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Q1. Managerial Round. It was a casual discussion though about the project and role level activities.
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Q1. Its was just a formality
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It's walkin, so they conducted 1 technical mcqs round.

Q1. Multi threading
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Q2. Internal working of hashmap
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HashMap in Java is a data structure that stores key-value pairs and uses hashing to efficiently retrieve values based on keys.
• HashMap uses an array of buckets to store key-value pairs.

• Keys are hashed to determine the index in the array where the key-value pair will be stored.

• In case of hash collisions, a linked list or a balanced tree is used to store multiple key-value pairs in the same bucket.

• HashMap allows null keys...read more
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Q3. Spring batch related
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Q4. Non repeating characters in a array
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Function to find and return all non-repeating characters in an array of strings.
• Iterate through the array and count the occurrences of each character using a HashMap.

• Then iterate through the array again and check if the count of each character is 1, if so add it to the result list.

• Return the list of non-repeating characters.
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Q5. 3rd highest salary
Ans. 
To find the 3rd highest salary in a database, we can use a SQL query with the 'LIMIT' and 'OFFSET' keywords.
• Use a SQL query with 'ORDER BY salary DESC' to sort the salaries in descending order.

• Use 'LIMIT 1 OFFSET 2' to skip the first two highest salaries and retrieve the third highest salary.

• Example: SELECT salary FROM employees ORDER BY salary DESC LIMIT 1 OFFSET 2;
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Q6. Qualifier vs primary
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A qualifier in Java is used to specify additional information about a primary, which is the main data type or variable.
• A primary in Java is the main data type or variable, while a qualifier provides additional information about the primary.

• Qualifiers can be used to modify the behavior or characteristics of a primary.

• For example, in Java, 'final' is a qualifier that can be used to make a variable constant.
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Q7. Controller vs restcontroller
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The main difference is that @RestController is a specialized version of @Controller that is used for RESTful web services.
• Both @Controller and @RestController are used in Spring MVC to handle HTTP requests, but @RestController is specifically used for RESTful web services.

• @Controller is used to create web pages, while @RestController is used to return data in JSON or XML format.

• @RestController is a convenience annotati...read more
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Q8. Spring boot annotataions
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Q9. Oops concepts with examples
Ans. 
OOP concepts include inheritance, encapsulation, polymorphism, and abstraction.
• Inheritance: Allows a class to inherit properties and behavior from another class. Example: class Dog extends Animal.

• Encapsulation: Bundling data and methods that operate on the data into a single unit. Example: private variables with public getter and setter methods.

• Polymorphism: Ability for objects to be treated as instances of their paren...read more
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Q10. Spring batch configuration
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Q11. They covered all java, spring and Microservices
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Q1. Microservices architecture
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Q2. How do Microservices communicate
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Microservices communicate with each other through various communication protocols like HTTP, messaging queues, and gRPC.
• Microservices can communicate over HTTP using RESTful APIs.

• Messaging queues like RabbitMQ or Kafka can be used for asynchronous communication between microservices.

• gRPC is a high-performance, open-source RPC framework that can be used for communication between microservices.

• Service discovery mechanism...read more
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Q3. How to access the Microservice end point
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Microservice endpoints can be accessed using HTTP requests with the appropriate URL
• Use HTTP methods like GET, POST, PUT, DELETE to interact with the microservice

• Construct the URL with the base URL of the microservice and the specific endpoint path

• Include any necessary headers or parameters in the request for authentication or data filtering
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Q4. Why we use microservices
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Microservices allow for modular, scalable, and flexible software development by breaking down applications into smaller, independent services.
• Microservices enable easier maintenance and updates as each service can be developed, deployed, and scaled independently.

• They improve fault isolation, as failures in one service do not necessarily affect the entire application.

• Microservices promote agility and faster time-to-mark...read more
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The group discussion is the we work with team and the team (Group). The discussion is the company group had the meeting an they think what they do on next and etc....

Q1. What is the meaning of Teleperformance?
Ans. 
Teleperformance is a global outsourcing company specializing in customer experience management.
• Global outsourcing company

• Specializes in customer experience management

• Provides services such as customer support, technical support, sales, etc.
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Q2. What motivated you to select this job?
Ans. 
Passion for problem-solving and interest in software development drove me to choose this job.
• Passion for problem-solving

• Interest in software development

• Opportunity to learn and grow in the field
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Q3. Are you interested to do work
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Yes, I am very interested in doing work as a Junior Software Programmer.
• I am passionate about coding and problem-solving

• I enjoy learning new technologies and improving my skills

• I have completed relevant courses or certifications in software development
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Q4. Did you work Before in Teleperformance
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No, I have not worked at Teleperformance before.
• I have not worked at Teleperformance in the past.

• My previous work experience does not include Teleperformance.

• I am a new candidate for this position and have not worked at Teleperformance.
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Q5. Are you Happy with thus job
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Yes, I am happy with this job because I enjoy coding and problem-solving.
• I enjoy coding and problem-solving

• I appreciate the opportunities for growth and learning in this role

• I have a positive relationship with my team and enjoy collaborating on projects
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Q1. What is the impact of purchase of inventory on financial statements
Ans. 
Purchase of inventory impacts financial statements by increasing assets and reducing cash or accounts payable.
• Increase in inventory asset on balance sheet

• Decrease in cash or increase in accounts payable on balance sheet

• Cost of goods sold on income statement is impacted by inventory purchases

• Gross profit margin is affected by inventory purchases

• Inventory turnover ratio can be impacted by inventory purchases
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Q2. Accounting concepts
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Q3. What do u know about USGAAP
Ans. 
USGAAP stands for United States Generally Accepted Accounting Principles, which are a set of accounting standards used in the US.
• USGAAP is a set of accounting principles, standards, and procedures that companies must follow when preparing their financial statements.

• It is important for companies operating in the US to comply with USGAAP to ensure consistency and transparency in financial reporting.

• USGAAP covers a wide r...read more
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Q4. Since I mentioned in my resume that i have mutual funds and derivatives knowledge he asked me about these topics a bit
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Q1. What do you know about optum
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Q2. How well do you know the excel
Ans. 
I am very proficient in Excel and have extensive experience using it for financial analysis and reporting.
• I am highly skilled in creating complex financial models and reports in Excel

• I have experience using advanced functions such as VLOOKUP, pivot tables, and macros

• I am comfortable working with large datasets and performing data analysis in Excel

• I have used Excel for budgeting, forecasting, and variance analysis in pr
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Q3. You may have to learn various softwares, are you fine with it
Ans. 
Yes, I am comfortable learning new software as needed for the role.
• I am a quick learner and have experience adapting to new software in previous roles.

• I am open to training and development opportunities to enhance my skills.

• I understand the importance of staying current with technology in the accounting field.
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Q1. About interface and abstract class with C# coding
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Q2. Output prediction for interface program in C#
Ans. 
To predict output for an interface program in C#
• Understand the input parameters and expected output of the interface program

• Analyze the logic and algorithms used in the program

• Consider edge cases and potential errors in the program

• Use debugging tools and test cases to validate the output prediction
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Q3. Sql queries like finding the 2nd largest salary, few joins,cte.
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Q4. C# Program for reversing a string of text.
Ans. 
C# program to reverse a string of text
• Use the ToCharArray method to convert the string to a char array

• Use a for loop to iterate through the array and reverse the characters

• Use the String constructor to create a new string from the reversed char array
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Q5. And oops concepts, dependency injection, Solid principles with examples and design patterns you in your projects and how.
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Q1. Few sql queries like window functions
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Q2. About indexing and stored procedures and triggers.
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Q3. How do you manage the team
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Q4. String programs using linq
Ans. 
Using LINQ to manipulate string arrays in C#
• Use LINQ methods like Where, Select, OrderBy, etc. to filter, transform, or sort string arrays

• Example: string[] names = {"Alice", "Bob", "Charlie"}; var result = names.Where(name => name.Length > 4);

• Example: string[] fruits = {"apple", "banana", "cherry"}; var sortedFruits = fruits.OrderBy(fruit => fruit);
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Q1. Just a salary and location discussion
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Q1. QC experience about the position
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I have 5 years of experience in QC, including conducting inspections, creating quality control plans, and ensuring compliance with industry standards.
• Conducted inspections on raw materials, in-process production, and finished products

• Created and implemented quality control plans to improve product quality and reduce defects

• Ensured compliance with industry standards and regulations, such as ISO 9001 and AS9100

• Collaborat...read more
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Q2. QA experience
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Q1. Computer software experience
Ans. 
I have extensive experience with various computer software programs, including QA testing tools and data analysis software.
• Proficient in using QA testing tools such as Selenium, JIRA, and HP Quality Center

• Skilled in data analysis software like Microsoft Excel and SQL

• Familiar with programming languages like Java and Python for automation testing

• Experience with bug tracking systems and version control tools
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Q2. Microsoft experience
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Q1. Computer knowledge
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Q2. Work knowledge
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Q1. Professional knowledge
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Q2. Periority of work
Ans. 
Prioritizing work involves identifying and organizing tasks based on their importance and urgency.
• Identify tasks that are critical to project success

• Consider deadlines and time constraints

• Communicate with team members to understand priorities

• Use tools like priority matrices or task lists

• Adjust priorities as needed based on changing circumstances
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Knowledge of computer

Q1. Year of work experience
Ans. 
I have 5 years of work experience as a QA QC Engineer.
• 5 years of work experience in QA QC engineering

• Experience in conducting quality control inspections

• Proficient in creating and implementing quality assurance processes

• Familiar with industry standards and regulations

• Strong analytical and problem-solving skills
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Q2. About the company
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About the future company