Pepperfry Store Manager Interview Questions and Answers

General Questions of Retail KPIs

Q1. Tell me about yourself.
Ans. 
Experienced retail professional with a strong track record of driving sales and leading teams to success.
• Over 5 years of experience in retail management

• Proven ability to increase store profitability through strategic planning

• Skilled in team leadership and development

• Strong customer service focus

• Managed a team of 20+ employees at XYZ store
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Q1. About candidate background, experience, KPI, expected salary , notice period
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Q1. KPI, Experience, communication, Job responsibilities
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Online basic math on KPIs and case studies

Q1. KPIs, communication, job responsibilities
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Q1. Experience & communication
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Q1. Tell me about yourself
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Q2. KRA vs KPI difference
Ans. 
KRA stands for Key Result Area, which defines the main areas of responsibility for a role. KPI stands for Key Performance Indicator, which measures the performance within those areas.
• KRA focuses on the main areas of responsibility for a role

• KPI measures the performance within those areas

• KRA is more strategic and long-term, while KPI is more tactical and short-term

• Example: KRA for a Store Manager could be 'Increase sale...read more
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Basic knowledge of KPI KRA formulas, Logical reasoning, Retail terminology etc

Q1. Conversion Formula
Ans. 
Conversion formula is used to calculate the percentage of customers who make a purchase after visiting a store.
• Conversion rate = (Number of customers who made a purchase / Total number of customers who visited the store) x 100

• For example, if 100 customers visited the store and 20 made a purchase, the conversion rate would be (20/100) x 100 = 20%
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Q1. How do handle adherence issues?
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Adherence issues are handled by addressing the root cause, providing training and support, and implementing accountability measures.
• Identify the reasons for non-adherence

• Provide clear expectations and guidelines

• Offer training and support to improve adherence

• Implement accountability measures such as regular check-ins and performance evaluations

• Address any underlying issues or obstacles that may hinder adherence

• Recognize...read more
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Q2. To takle with adherence issue I use skill-will matrix , I will sit accross the table and find out the problem one facing than I will give a timeline for the improvement and monitor the performance accordin...read more
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Q1. Job relocation can be managed or not ?
Ans. 
Job relocation can be managed depending on various factors.
• Relocation can be managed if the company has a policy in place for it.

• The employee should be willing to relocate and should have a valid reason for it.

• The cost of relocation should be considered by the company.

• The employee should be given enough time to prepare for the move.

• The company should provide assistance in finding housing and settling in the new locatio
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Q2. Any expertise for this position ?
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Q3. Knowledge about industry
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Q1. Key areas looking after, knowledge about GeM ? contacts with old customers etc.
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Reasoning, Aptitude, GS, english & Essay writing

About your experience and products

Q1. Previouse achievements and job description
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Q2. Self briefing about urself.
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Q3. Reason for changing current job
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Q4. Any issues in previous Company
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