How to handle the irate customers.

Question

Accepted Answer

Handling irate customers involves active listening, empathy, and finding a solution.

Accepted Answer

Having good listening skills will help you understand a person's message and perspective fully.
It helps you instantly connect with people as most people like an empathetic listener.
Strong listening skills are crucial when networking, having a rapport with your coworkers and especially when you try to win over clients. It helps in building deeper personal and professional relationships.
Good listening is needed to ensure customer satisfaction and improve productivity.
It is less likely that you will make mistakes when you have listened and comprehended the necessary information.
Listening leads to more brainstorming and sharing of information, leading to more creative and innovative work.
An active listener can resolve the conflict which arises from miscommunication.

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